Field Service Manager I - FRS at Ecolab

Bogotá, Bogota, Colombia

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Retail, Food Safety, Cleaning ServicesIndustries

Bachelor’s Degree in Food or Food Science related field
Must have the flexibility to handle emergency calls at night, during the weekends and on holidays based on customer needs
Physical Demands: Ability to lift up to 50 pounds/23 kilos
Critical eye for food safety (preferred)
Field sales experience preferred
Professional experience in a food service, hospitality or grocery environment (preferred)
Food safety knowledge, mechanical aptitude and the ability to address equipment needs (preferred)
Good service sense (preferred)
Good communication and problem solving skills (preferred)
Proven ability to deliver results & possess a strong competitive desire (preferred)
Excellent planning & organizational skills (preferred)
Strong relationship management capability with outstanding consulting skills (preferred)

Provide service to store customers
During every customer visit, complete food safety auditing, foreseeable equipment maintenance, supermarket staff training, and on-site product demonstrations, as well as inventory management and reasonable order recommendations
Through a scientific process, ensure correct product usage and achieve a high-standard result of cleaning and food safety control
Provide product training for customers, and give them guidance about correct usage, reasonable ordering and inventory management
Establish and maintain good relationships with store customers and operational support partners and promptly communicate any problems found during store service
Provide prompt and positive feedback on their requirements to achieve customer satisfaction
Through on-site research and in-depth knowledge of customer needs, be willing to discover new problems, actively work out and provide solutions through teamwork, which effectively solves customers’ problems, and improves customer satisfaction and trust towards Ecolab’s professional service
Effectively manage the equipment installation in new stores and finish it on time; complete emergent maintenance tasks immediately and rapidly
Through value delivery and customized sales strategies, achieve assigned sales target and accomplish service to customers
Through timely and considerate communication, achieve wide satisfaction among store customers at all levels