Field Service Manager-8 at Ecolab

Edinburgh, Scotland, United Kingdom

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Retail, Cleaning ServicesIndustries

Experience working in food protection
Excellent interpersonal and communication (written and verbal) skills
Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
Strong relationship management capability and advanced consulting skills
Preferred: Supervisory experience

Conduct Sales/service calls, cleaning audits, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
Provide food brand standard education and training to customers
Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
Partner with Ecolab Account Management teams to solve customer issues and assist in program development
Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
Complete Cleaning audits based on the customer’s required visit frequency (monthly or quarterly) and evaluate each department for compliance
Maintain dispensing equipment in excellent working condition and install equipment as necessary in existing and new sites
Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
Complete required paperwork including the proper update of customer contact records and the territory management system
Plan and execute an efficient daily route to maximize effectiveness and productivity