Field Service Manager-8 at Ecolab

Edinburgh, Scotland, United Kingdom

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Retail, Cleaning ServicesIndustries

Requirements

Experience working in food protection
Excellent interpersonal and communication (written and verbal) skills
Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
Strong relationship management capability and advanced consulting skills
Preferred: Supervisory experience

Responsibilities

Conduct Sales/service calls, cleaning audits, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
Provide food brand standard education and training to customers
Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
Partner with Ecolab Account Management teams to solve customer issues and assist in program development
Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
Complete Cleaning audits based on the customer’s required visit frequency (monthly or quarterly) and evaluate each department for compliance
Maintain dispensing equipment in excellent working condition and install equipment as necessary in existing and new sites
Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
Complete required paperwork including the proper update of customer contact records and the territory management system
Plan and execute an efficient daily route to maximize effectiveness and productivity

Skills

Key technologies and capabilities for this role

Food SafetyCleaning AuditsBrand StandardsCustomer TrainingSales CallsWorkplace SafetyCustomer CommunicationRegulatory ComplianceOn-site Evaluations

Questions & Answers

Common questions about this position

What benefits are offered for this Field Service Manager position?

The role offers a comprehensive benefits package starting day one of employment, along with access to best-in-class resources, tools, and technology.

Is this Field Service Manager role remote or office-based?

The position features a flexible, independent work environment involving on-site customer evaluations and travel to retail food store locations within a territory.

What are the minimum qualifications for this role?

The minimum qualification is experience working in food protection.

What is the company culture like at Ecolab for this position?

Ecolab values a culture of safety, providing top-notch safety training and personal protection equipment, in a flexible and independent work environment.

What makes a strong candidate for the Field Service Manager role?

Preferred candidates have supervisory experience, excellent interpersonal and communication skills, and the ability to interact effectively with senior-level customers while providing tactful feedback.