Customer Support Specialist II - Field based remote with 50% travel -…
AbbottSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Laboratory Instrumentation, Scientific EquipmentIndustries
Requirements
Candidates should possess a Bachelor’s degree in chemistry, Sciences, or a related field, and have at least 3+ years of hands-on experience as a Service Engineer, particularly with Inorganic Mass Spectrometry instrumentation. Strong experience with IOMS, High-Resolution MA, GIRMS, or DFS instrumentation is preferred, along with effective interpersonal skills and the ability to establish good customer rapport. A valid Driver’s License and the ability to successfully pass federal background checks are required.
Responsibilities
The Field Service Engineer III will be responsible for performing on-site installation, repair, preventative maintenance, and qualification of IOMS Spectroscopy instrumentation, focusing on customer satisfaction and collaboration with Professional Services and outsourcing functions. They will analyze customer reports and instrument data to diagnose problems, recommend corrective actions, coordinate repairs, and provide training to customers and team members. Furthermore, they will develop and conduct training on equipment operation, analyze instrument reports for factory modifications, and contribute to the growth of Thermo Fisher Scientific by advocating for the company and driving customer relationships.
Skills
Inorganic Mass Spectrometry
IOMS
High-Resolution MA
GIRMS
DFS
Customer Management Software
Installation
Repair
Preventative Maintenance
Instrument Qualification
Customer Rapport
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Key Metrics
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees