Field Service Engineer – Electron Microscopy at Thermo Fisher Scientific

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Materials Science, Structural Analysis, Scientific ResearchIndustries

Requirements

Typically 2-5 years of experience in a related field
Bachelor’s degree in a technical or scientific field (engineering or physics is an advantage)
Graduates must have demonstrated knowledge of TEM and/or SEM/SDB; full TEM/SEM training is equivalent to the BS degree
Experience with analytical fixing and problem-solving
Basic knowledge of vacuum systems, high voltage, electronics, mechanics
Knowledge of Electron Microscopy, XPS or other relevant X-ray technology
Excellent communication and customer handling skills
Excellent hand-eye coordination and manual dexterity
Fluent in English and local language (Italian) in both word and writing
Valid passport/visa and driver’s license
Able to lift 40 lbs. without assistance
Willingness to travel up to 50% of the time, primarily within Italy and occasionally Europe

Responsibilities

Performs service tasks on high-end systems and accessories for one or multiple product lines
Takes responsibility for customer communication related to the work and systems assigned
Supports team members to ensure highest level of customer satisfaction is achieved
Takes responsibility for assigned customer base as primary engineer
Takes responsibility for accurate completion of administrative tasks and required trainings
Takes responsibility for on-the-job training of engineers in local team
Provides regular updates to primary engineer and supervisor
Travels in the region to perform service tasks
Provides onsite customer service by performing installation, service and repair work on sophisticated instruments at the customer’s site
Ensures the system meets performance specifications
Instructs customers in the operation and alignment of the instrument

Skills

Electron Microscopy

Field Service Engineering

Instrument Installation

System Repair

Calibration

Customer Training

Laboratory Safety

PPE

Hazardous Materials Handling

Travel

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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