[Remote] Field Service Engineer at Rockwell Automation

Buenos Aires City, Buenos Aires Autonomous City, Argentina

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial AutomationIndustries

Requirements

University degree in Electrical, Electronic or Electromechanical Engineering
Minimum 2 years of engineering and field experience
Must be available to travel, with an estimated travel commitment of 80–85%
English, both verbal and written
Deliver technical presentations to internal and external customers
Experience collaborating with sales teams and customers
Oriented to quality, customer service
Act in challenging commercial and pressure situations
Demonstrate composure and balance in multiple situations, especially when dealing with customer expectations

Responsibilities

Provide field services to support the installation, startup, maintenance, and operation of automation control systems, drive systems, manufacturing systems, industrial networks, and the individual products which comprise these systems
Improve commercial customer interface, project planning, project and site management
Develop and implement preventive and predictive maintenance programs
Provision of expert-level service support to resolve complex problems relating to products, technologies, and industry processes
Handle escalations that involve working with other products, or group of other products outside of their core area
Expertise in applying automation technology to a specific process (e.g., burner management, press control)
Identify opportunities for and lead efforts to re-use engineering application solutions or technologies across multiple projects
Self-perform by interpreting some of the information gathered by the tools and engaging a higher level of expertise
Maintain relationships with main customers and partners
Provide guidance and professional development to other team members
React and respond quickly to urgent customer needs, ensuring quality response
Plan and prepare the necessary resources to meet customer demands
Identify areas of inefficiency and development of improvement plans
Articulation of the value of Rockwell Automation services and solutions to customers and the sales team to inspire confidence and secure business
Comprehension of Rockwell Automation's strategic framework and how their role contributes to the strategic goals
Take ownership of goals and activities and managing them
Follow safety procedures and guidelines to protect themselves and others

Skills

Key technologies and capabilities for this role

automation control systemsdrive systemsmanufacturing systemsindustrial networksproject planningsite managementpreventive maintenancepredictive maintenancefield serviceinstallationstartuptroubleshootingburner managementpress control

Questions & Answers

Common questions about this position

What is the location for this Field Service Engineer position?

The position is located in Neuquen Province.

What are the essential qualifications for this role?

Candidates must have a university degree in Electrical, Electronic or Electromechanical Engineering, minimum 2 years of engineering and field experience, availability to travel 80-85%, English proficiency both verbal and written, and experience delivering technical presentations.

How much travel is required for this position?

The role requires availability to travel with an estimated commitment of 80–85%.

What salary or compensation does this job offer?

This information is not specified in the job description.

What qualities make a strong candidate for this Field Service Engineer role?

Strong candidates are oriented to quality and customer service, can act in challenging commercial and pressure situations, demonstrate composure in multiple situations especially with customer expectations, and have experience collaborating with sales teams and customers.

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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