Field Service Engineer at Johnson & Johnson

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTechIndustries

Requirements

Reside within 1 hour of Salt Lake City international airport
Ability to work in home office 25% and in field 75%
Valid US Driver’s license

Responsibilities

Perform technical support to internal and external customers through the Customer Support Call Center
Manage account schedule and perform the installation, operation, repair, and upgrades of equipment within assigned territory
Devise and implement preventative maintenance programs and maintain performance and service records for equipment
Manage region and schedule to facilitate all aspects of technical/engineering work required to support all products supported and serviced by the technical department
Respond to customer requests for emergency service, determine cause(s), troubleshoot, and take corrective action
Provide guidance to customers including Doctors, Nurses, and hospital Biomedical engineers along with Field Service Specialists and/or Representatives, and assist when customer satisfaction issues arise
Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction
Complete paperwork, documentation, and administrative tasks per policy and procedures
Complete, clear, and timely updates in the Service Management System related to Workorders and Orders
Complete all processing of RMA returns to support individual usage of parts and equipment
Manage allocated inventory and complete required audits
Complete required training in supported products and processes
Act as customer advocate to represent customer needs internally
Participate in incident investigation
Support installation and support of products in clinical trials, external evaluations, regulatory testing, or similar
Communicate business-related issues or opportunities to next management level
Ensure personal and Company compliance with all Federal, State, local, and Company regulations, policies, and procedures
Be familiar with and adhere to J&J environmental and safety policies

Skills

Key technologies and capabilities for this role

Field ServiceInstallationService and RepairCustomer SupportTechnical InquiriesComplaints HandlingDePuy Synthes ProductsMedTech

Questions & Answers

Common questions about this position

What is the work arrangement for this Field Service Engineer role?

This is a field-based position requiring candidates to reside within 1 hour of Salt Lake City international airport, with the ability to work in a home office 25% and in the field 75%. A valid US Driver’s license is required.

What are the main responsibilities of the Field Service Engineer?

The role involves performing technical support through the Customer Support Call Center, managing account schedules for installation, operation, repair, and upgrades of equipment, implementing preventative maintenance programs, responding to emergency service requests, and providing guidance to customers like Doctors, Nurses, and hospital Biomedical engineers.

What is the salary or compensation for this position?

This information is not specified in the job description.

What benefits does Johnson & Johnson offer?

This information is not specified in the job description.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates should have technical expertise in installation, service, repair, and troubleshooting of medical equipment, experience managing customer support and schedules in a field-based territory, and the ability to reside near Salt Lake City with a valid driver's license.

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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