Field Service Engineer at Thermo Fisher Scientific

Columbus, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, Biotechnology, Medical DevicesIndustries

Requirements

Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical, or equivalent combination of skills and experience
Experience in related life sciences, biomedical engineering and/or technical customer-facing roles
Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems
Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred
Strong proficiency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical problem solver with good engineering skill
Exercise judgment in setting work priorities and identifying next steps
Able to quickly adapt to change with positive and constructive feedback
Work in a fast-paced environment and operate remotely from the main office with minimum supervision
Able to stand, bend, and/or kneel for several hours
Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds
Able to lift 40 lbs. without assistance
Located in the Columbus, OH or Cincinnati, OH area

Responsibilities

Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers
Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel
Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc
Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions
Collaborate with internal partners to resolve customer issues and improve processes
Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators
Increase technical proficiency level servicing instruments by completing in-person or online training courses
Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines
May be required to complete other related duties as the need arises and/or assigned

Skills

Key technologies and capabilities for this role

Field ServiceInstrument RepairPreventive MaintenanceSystem InstallationUpgradesTroubleshootingLaboratory EquipmentPhadia SystemsCustomer ServiceTechnical Expertise

Questions & Answers

Common questions about this position

Is this position remote, and where is it located?

This position is remote and located in the Columbus, OH or Cincinnati, OH area.

What education is required for this Field Service Engineer role?

An Associate degree from a Technical or Engineering field in Electronics or Biomedical Engineering is required.

What are the main responsibilities of a Field Service Engineer?

Responsibilities include providing onsite service such as repairs, preventive maintenance, upgrades, and installation of IDD analyzers, traveling to customer sites on short notice, following Good Documentation Practices, and collaborating with internal partners.

What are Thermo Fisher Scientific's core values?

The company's core values are Integrity, Intensity, Innovation, and Involvement.

What qualities make a strong candidate for this role?

Strong candidates demonstrate technical expertise, teamwork, outstanding customer service, integrity, understanding, tact, fairness, and technical knowledge in customer interactions, along with the ability to travel and handle documentation.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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