Field Service and Applications Specialist - Molecular Diagnostics (Cape town Based) at Danaher Corporation

Cape Town, Western Cape, South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree in Science, Engineering, or related field (Molecular Biology focus preferred)
Minimum of 3 years’ relevant experience in molecular diagnostics, microbiology, or clinical laboratory environments
Strong background in molecular and microbiological techniques
Proven record of achieving measurable goals and delivering customer satisfaction
Exceptional communication, technical presentation, and relationship-building skills
Proficiency in computer applications (Excel, Word, PowerPoint, Outlook)
Ability to work independently while contributing effectively in a team environment
Customer-centric mindset with strong service orientation
Excellent problem-solving and time-management skills
Demonstrated teamwork, accountability, and adaptability
Culturally aware and able to collaborate within an international organization
Committed to integrity, compliance, and the Danaher Code of Conduct
Valid driver’s license and ability to travel up to 70% (primarily within Southern Africa)
Willingness to work after hours, weekends, or overtime as business needs require
Ability to safely lift or move up to 16 kilograms
Complete all mandatory and assigned training on time

Responsibilities

Install, configure, and maintain Cepheid diagnostic systems to ensure rapid, smooth start-ups for customers (50% Field Service Engineering focus)
Integrate instruments into laboratory workflows, supporting customers throughout evaluation, validation, and accreditation processes
Provide expert troubleshooting, preventive maintenance, and field repairs to guarantee optimal system performance
Deliver comprehensive user training covering system operation, software, reagents, and connectivity (50% Field Application Support focus)
Document all customer interactions, service activities, and feedback in Salesforce (SFDC), while collecting and reporting market intelligence
Build and nurture long-term customer relationships through proactive communication and technical excellence
Collaborate with internal stakeholders (Sales, Marketing, Scientific Affairs, Technical Support, Service teams) to resolve technical issues efficiently and ensure a best-in-class customer experience
Manage inventory of spare parts and car stock in alignment with company procedures
Partner closely with Sales Representatives to design and execute account strategies that accelerate Cepheid’s growth in the region
Engage key stakeholders to increase utilization of the installed base, identify opportunities to expand test menus, and drive rapid adoption of new assays
Contribute to commercial success through technical credibility, customer advocacy, and insight sharing

Skills

Molecular Diagnostics

Field Service Engineering

Field Application Support

Instrument Installation

Troubleshooting

Preventive Maintenance

User Training

Salesforce

Laboratory Integration

Customer Relationship Management

Inventory Management

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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