[Remote] Field Service and Applications Specialist (Livingstone Based) - Molecular Diagnosis at Danaher Corporation

Zambia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree with 5+ years of experience, or Diploma in Engineering/Biology with strong diagnostic experience (Molecular Biology expertise is an advantage)
At least 3 years as a Medical Technologist with diagnostic market experience
Hands-on experience with lab automation systems, LIS/connectivity, molecular diagnostics, and microbiology techniques
Experience in technical support and customer training in Clinical Diagnostics
Familiarity with KOL engagement, lead generation, and working with healthcare customers in Africa
Proven track record of achieving measurable goals
Excellent customer service and relationship-building skills
Strong technical presentation and communication skills
Goal-oriented, self-motivated, and calm under pressure
Problem-solving ability with a proactive, results-driven approach
Team player with strong collaboration and networking skills
Proficiency in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred)
Strong time management, organizational, and project management skills
High compliance, integrity standards, and adherence to Danaher policies
Cultural sensitivity and ability to work effectively in international environments
Willingness to spend ~80% of time on-site with customers
Valid driver’s license
Travel mainly within Southern Africa, with occasional worldwide travel
Flexibility to work after hours and weekends when required
Complete all assigned trainings satisfactorily and on time

Responsibilities

Provide on-site installation, maintenance, and troubleshooting of Cepheid systems
Integrate Cepheid instruments into customer laboratories and support validation and accreditation processes
Deliver training sessions on systems, software, reagents, and connectivity
Document installations, training, and service activities in SFDC, ensuring compliance with reporting standards
Conduct preventive maintenance, modifications, reactive repairs, and installations/de-installations
Manage spare parts stock, car stock, and other required service inventory
Build strong relationships with customers to ensure high satisfaction and optimized system performance
Address and resolve customer concerns in collaboration with internal stakeholders
Partner with Sales Representatives to develop and execute account strategies that accelerate Cepheid’s growth
Support demand generation for testing on the installed base and adoption of new assays
Conduct technical presentations, demonstrations, and product workshops
Provide customer insights and market intelligence to commercial and regional leadership
Ensure effective customer training programs are delivered consistently
Share knowledge and best practices with internal teams to improve service delivery

Skills

molecular diagnostics

system installation

troubleshooting

customer training

laboratory integration

preventive maintenance

SFDC

spare parts management

technical support

validation

accreditation

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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