[Remote] Field Engineer 1 (3rd Shift) at GE Healthcare

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate's or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
Experience with Web applications as well as Microsoft suite of products
Must have and maintain a valid Driver’s License
Willingness to work 3rd shift and be available after-hours and/or work a rotating on-call schedule
Reside in the Orlando, FL area to provide onsite customer support

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs
Assist more experienced field engineers with equipment installation
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
Effectively communicate and partner with teammates and colleagues
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
Serve as a member of the account community for key accounts
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
Keep up to date with competitor information and market trends
Answer service calls independently without assistance within one year of employment
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
Complete all planned Quality, EHS & Compliance

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingEquipment InstallationField ModificationsMRCTXRXVAngioCustomer ServiceService Excellence

Questions & Answers

Common questions about this position

What are the working hours for this Field Engineer position?

This is a 3rd shift role with hours averaging 9pm to 6:00 am, though they could be flexible depending on business needs.

Is this a remote position, and where do I need to live?

This is a remote role that requires working onsite at customer locations and occasionally from a home office, and the candidate needs to reside in the Orlando, FL area to provide onsite support.

What skills or experience are required for this Field Engineer role?

The role requires learning to perform preventative maintenance, field modifications, and instrument service information on MR, CT, and XR/XV modalities, assisting with installations, basic troubleshooting, repairs, and effective communication with customers and teammates.

What is the company culture like at GE HealthCare?

GE HealthCare emphasizes customer satisfaction through Service Excellence, creating a world where healthcare has no limits, where every voice makes a difference, and focuses on building strong customer partnerships.

What makes a strong candidate for this Field Engineer 1 position?

A strong candidate is eager to learn preventative maintenance, troubleshooting, repairs, and installations from experienced engineers, can communicate effectively with customers and teammates, and is willing to reside in the Orlando, FL area for onsite support.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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