Field Desktop Support technician Nashville TN(Hybrid) at DXC Technology

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Information Technology, IT ServicesIndustries

Requirements

Must have a valid USA Indefinite Work Permit
B.A./B.S. in related field or equivalent education/experience
Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility
Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude
Ability to lift and/or move computer equipment and boxes
Knowledge of Microsoft Windows OS, Microsoft Office Suite & Microsoft 365
Prior experience working for a professional service organization preferred
Parallels RAS experience required
Knowledge of Power BI/Power Apps required
Occasional travel to other offices may be required
Occasional after hours work as needed
Responsible for Parallels RAS infrastructure build/Support
Responsible for all levels of end user support (1, 2, 3)
Responsible for VMware virtualization support
Responsible for Microsoft M365 Tenant support

Responsibilities

Provide operational technical support to clients relating to desktop equipment
Manage ongoing maintenance and deployment of new hardware and software for device life cycle
Monitor and update service requests and incidents within the ServiceNow
Provide service support, installation, and configuration with PCs, smart devices
Act as escalation point to Tier 1 group regarding any application or hardware-related inquiry or issues relating to Microsoft Office, Microsoft 365, Windows OS, and Parallels RAS-based solutions
Imaging of desktop and laptop computers—knowledge of Microsoft 365 services including Exchange, Teams, Sharepoint, Windows Defender & Microsoft Intune
Prepare workstations, including the setup and configuration of laptops and desktops
Interface with hardware vendors to facilitate repair and installation
Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues
Ability to serve as a backup to the existing Desktop Manager as required
Maintain inventory using internal tracking systems to ensure accurate reporting
Work closely with all internal & external clients leveraging the knowledge, resources, and support groups within the team
Collaborate with teammates in all global locations

Skills

ServiceNow

Microsoft Office

Microsoft 365

Windows OS

Parallels RAS

Microsoft Exchange

Microsoft Teams

SharePoint

Windows Defender

Microsoft Intune

PC imaging

hardware deployment

laptop configuration

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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