[Remote] Field CTO – Strategic Industries at Cresta

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Contact Centers, Customer ServiceIndustries

Requirements

10+ years in technology leadership roles (CTO, Architect, or equivalent)
Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems
Deep understanding of SaaS, APIs, and modern software development practices
Proven ability to influence C-suite stakeholders and tech

Responsibilities

Act as the primary technical executive interface for strategic customers
Translate business challenges into technical solutions using Cresta’s products and services
Partner with Sales, Customer Success, and Product teams to ensure technology alignment with customer needs
Deliver executive-level presentations, workshops, and architecture sessions to customer stakeholders
Represent Cresta’s technology vision at conferences, industry events, and customer meetings
Demonstrate thought leadership on trends in AI, cloud computing, data analytics, and security
Create and deliver compelling narratives that showcase how Cresta’s technology drives innovation and business outcomes
Gather and synthesize customer feedback to inform product and engineering priorities
Identify and address gaps in technology adoption or deployment through cross-functional collaboration
Influence future product strategy with insights derived from real-world field engagements
Serve as a trusted advisor to CXO-level executives on digital transformation and innovation
Collaborate with internal leadership to align go-to-market strategies with customer technology trends
Mentor and support solution architects and customer engineers

Skills

Key technologies and capabilities for this role

AIMLCustomer InsightsContact Center TechnologyTechnical LeadershipProduct RoadmapStrategic CommunicationBusiness Acumen

Questions & Answers

Common questions about this position

What is the compensation for the Field CTO role?

This information is not specified in the job description.

Is the Field CTO role remote or does it require office presence?

This information is not specified in the job description.

What skills are required for the Field CTO – Strategic Industries position?

The role requires deep technical expertise in AI, cloud computing, data analytics, and security, along with strong communication skills, business acumen, and the ability to deliver executive-level presentations and workshops.

What is the team structure for this role at Cresta?

This is an individual contributor role reporting to the Chief Customer Officer, with a dotted-line relationship to Sales leadership.

What makes a strong candidate for the Field CTO role?

Strong candidates enjoy leading strategic engagements, developing technology strategies for SaaS solutions, and influencing executive stakeholders, with experience acting as a technical executive interface for customers.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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