Field Application Specialist CDD at Thermo Fisher Scientific

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Clinical Diagnostics, Life Sciences, PharmaceuticalsIndustries

Requirements

Master’s degree, PhD (or equivalent) in analytical chemistry, molecular biology or life sciences
Experience of working within Bio-Technical / Life Sciences / Pharmaceutical/ Biological, Medicine, Chemical and/or bio-pharmaceutical industries
Field and / or hotline experience in customer support before and / or after sales
Knowledge of analytical equipment in the field of in vitro diagnostics or in a regulated environment
Strong collaborative approach, ability to work remotely / independently, excellent communication skills and ability to efficiently prioritize workload and emergencies
Fluent English (written & spoken) and ideally other European Languages (French would be a plus)
Willingness to travel up to 60% of time, in the defined territory and in other areas as needed, which could include international trips
Valid driver’s license
Proficiency with Microsoft Word, Excel and PowerPoint

Responsibilities

Provide technical and service support for instrumentation and reagents
Resolve customer complaints by investigating problems; developing solutions; preparing reports
Application and field support (Troubleshooting, installing application, perform product validation, solving customer problems, follow up on customer needs/problems)
Carry out customer visits to resolve product and technical issues
Leading technical product specification & application discussions with clients & prospects
Providing effective training activities & workshops on applications and instrumentation
Supporting Sales activities in product troubleshooting & complaint handling / investigation activities including the provision of data and feedback to Sales Support
Leading on all aspects of qualification/validation studies & programs initiated with the clients in collaboration with internal functional groups, as may be applicable

Skills

Key technologies and capabilities for this role

instrumentation supportreagent handlingtroubleshootingproduct validationcustomer trainingtechnical supportsales supportPPE usageapplication installationcomplaint resolution

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote position based in the Barcelona area.

What are the minimum education and experience requirements?

A Master’s degree or PhD (or equivalent) in analytical chemistry, molecular biology, or life sciences is required, along with experience in Bio-Technical/Life Sciences/Pharmaceutical industries and field or hotline customer support experience.

What language skills are needed for this role?

Fluent English (written and spoken) is required, and knowledge of other European languages like French is ideal.

Is there a salary range mentioned for this position?

This information is not specified in the job description.

What soft skills are important for this Field Application Specialist role?

A strong collaborative approach, ability to work remotely and independently, excellent communication skills, and the ability to prioritize workload and emergencies are essential.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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