Factory Customer Service Representative at Stanley Black & Decker

Norwood, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

ManufacturingIndustries

Requirements

Ability to perform simple mathematical calculations
Excellent skills in Microsoft applications: Excel, PowerPoint, Word, Outlook
Ability to demonstrate superior customer service and salesmanship
Dependable, reliable, and needing minimal supervision
High degree of integrity and accountability
Ability to meet customer demands, including working extended hours as needed

Responsibilities

Handles pricing, identifying all items as a catalog number and description, verifying quantity, and extending all items on customer orders
Attracts potential customers by answering product and service questions
Drives incremental sales and suggests other products and services
Conducts customer sales and service both at the counter and via phone
Services customers on product application, features, benefits, and proper handling and maintenance
Makes sales of services, programs, and products to customers
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution

Skills

Excel

Word

PowerPoint

Outlook

Customer Service

Salesmanship

Point-of-Sale

Order Processing

Problem Resolution

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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