Expert Systems Engineer (Telecom Manager) - Req 2525 at Altera Digital Health

India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor’s degree in Engineering, Computer Science, or related field
10+ years of experience in telecom or network operations, including 3–5 years in a managerial role
Proven hands-on experience managing ISPs — including procurement, installation, costing, and escalation handling for U.S. clients
Deep technical knowledge of Cisco networking, BGP, VPNs, QoS, firewalls, and WAN technologies
Experience with Azure Networking (vWAN, ExpressRoute, VPN Gateways, Route Server) preferred
Familiarity with SD-WAN, LogicMonitor, SolarWinds, or other monitoring tools
Strong communication, vendor coordination, and leadership skills
Preferred Certifications: CCNP / CCIE (Enterprise or Service Provider), Azure Network Engineer Associate (AZ-700), ITIL v4 Foundation, PMP

Responsibilities

Oversee daily telecom operations for MPLS, Internet, SD-WAN, VPN, and ExpressRoute environments across global and U.S. clients
Manage end-to-end ISP lifecycle — from feasibility checks, ordering, costing, and installation coordination to operational handover
Drive ISP incident and escalation processes, working directly with service providers in the U.S. to ensure timely issue resolution
Monitor, maintain, and optimize network performance, QoS, and bandwidth utilization
Ensure configuration standardization, compliance, and audit readiness across all routers, switches, and firewalls
Lead root cause analysis (RCA) and ensure permanent fixes for chronic issues
Lead a team of Telecom and Network Engineers, providing technical guidance, mentoring, and performance management
Manage team workload, task allocation, and shift coverage in a 24x7 operational environment
Encourage collaboration, accountability, and ownership within the team
Oversee telecom infrastructure projects, including Azure network build-outs, ISP migrations, QoS rollouts, and VPN deployments
Collaborate with architecture and engineering teams to ensure consistent implementation of standard network designs
Coordinate cross-functional efforts with Telecom, Cloud, and Security teams for project delivery
Maintain documentation for network topologies, SOPs, and escalation workflows
Manage relationships with multiple ISPs and telecom vendors in the U.S. and globally
Develop and maintain an updated vendor escalation matrix and SLA compliance tracker
Review and analyze telecom invoices and service costs, ensuring billing accuracy and cost optimization
Work closely with client operations, procurement, and leadership teams for coordination and reporting
Track key metrics: incident response times, SLA adherence, chronic issue trends, and cost performance
Present weekly and monthly operational summaries to leadership
Ensure compliance with internal security, policy, and governance standards

Skills

MPLS

SD-WAN

VPN

ExpressRoute

WAN

LAN

Voice

Routers

Switches

Firewalls

Azure

QoS

RCA

ISP Management

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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