Executive Team Leader Service & Engagement (Assistant Manager Front End)- Tyler, TX at Target

Tyler, Texas, United States

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$60,000 – $120,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Guest service fundamentals and experience building, driving loyalty and managing a guest first team culture across the store
Guest engagement; problem solving and resolution of guest concerns
Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
Recruiting, selecting and talent management of hourly team members and leaders

Responsibilities

Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
Build a team of passionate and knowledgeable team who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, product and service recovery, driving loyalty and cleanliness standards
Drive total store sales, demonstrate how you, your team, and your departments contribute to and impact total store profitability by supporting in store events, driving loyalty programs, ensuring quality measures are met, etc
Create, lead, and model a culture of executing all best practices as outlined with team onboarding, learning, and required training; help close skill gaps through development, coaching and team interactions
Lead and champion Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience
Anticipate staffing needs, talent plan and recruit – both long and short term
Manage your team to follow-up on training completion, check for unders

Skills

Key technologies and capabilities for this role

Guest ServiceTeam LeadershipCustomer EngagementProblem SolvingStore OperationsDigital ServicesGuest RecoveryTeam Management

Questions & Answers

Common questions about this position

What is the pay range for the Executive Team Leader Service & Engagement role?

The pay range is $60,000.00 - $120,000.00, based on several factors including labor markets, education, work experience, and certifications.

Is this position remote or does it require working in a specific location?

This information is not specified in the job description.

What skills and experiences are required for this role?

Key skills include guest service fundamentals, building and driving a guest-first team culture, guest engagement and problem-solving, retail business fundamentals like sales trends and inventory management, team management, and talent recruitment.

What is the company culture like at Target?

Target's culture focuses on helping families discover the joy of everyday life through values that prioritize guest experience, inclusivity by valuing diverse voices, authenticity, respect, and creating equitable experiences.

What benefits are offered to team members?

Benefits include comprehensive health programs like medical, vision, dental, life insurance, 401(k), employee discount, short-term and long-term disability, paid sick leave, paid national holidays, and paid vacation.

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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