Executive, Recovery (Warehouse) - Shah Alam at Ninja Van

Shah Alam, Selangor, Malaysia

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, E-commerceIndustries

Requirements

Candidate must possess a Diploma or Bachelor’s Degree in any field
Minimum of 1 year of experience in e-commerce logistics
Strong process- and detail-oriented mindset, with meticulous attention to ensure procedures are followed accurately
Good analytical and communication skills
Hands-on approach, as the role will involve warehouse-based work
Strong ability to quickly grasp operational processes and systems
Proficient in both spoken and written English and Bahasa Malaysia
Ability to connect effectively with people and communicate clearly
Excellent computer skills, including Microsoft Office applications and Google Workspace tools
Quick learner, able to adapt and thrive in a fast-paced environment

Responsibilities

Accountable for ensuring that all assigned tasks are attended to on a daily basis
Ensure all inquiries related to assigned delivery issues are properly addressed and closed in a timely manner, in accordance with Standard Operating Procedures (SOPs)
Ensure all PETs created for assigned tasks are handled daily and closed within the agreed Service Level Agreement (SLA), as per SOPs
Maintain full adherence to the Recovery Department’s SOPs
Ensure full compliance with the 5S workplace organization standards
Keep relevant stakeholders informed of issues related to tagged orders
Ensure the accuracy and completeness of data entered into the recovery system
Assist the Manager/Head with ad hoc projects, reporting, and analysis as required

Skills

e-commerce logistics

SOP compliance

data entry

analytical skills

communication skills

5S standards

process orientation

SLA management

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

Land your dream remote job 3x faster with AI

Try Jobo Free