Valon

Executive Office Senior Specialist

Phoenix, Arizona, United States

Valon Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, FintechIndustries

Requirements

Candidates should possess at least one to two years of experience in complaints-processing, along with previous experience handling complaints by regulatory agencies. Familiarity with Zendesk, NICE, and Google Suite is preferred, and a strong understanding of applicable legal and regulatory requirements, including state and/or regional requirements, is essential.

Responsibilities

As an Executive Office Senior Specialist, you will research homeowner complaints received through various channels, execute or recommend solutions, effectively resolve homeowner issues, serve as a liaison between homeowners and relevant business lines, monitor complaint notices on various portals, and complete additional responsibilities as assigned by management.

Skills

research
responding

Valon

Customer-centric mortgage servicing platform

About Valon

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. It provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. The platform offers real-time information about mortgage options, enabling users to explore their choices without any obligation. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company's goal is to transform the traditional mortgage industry by making it more accessible and efficient, ultimately empowering homeowners with better tools and information.

Key Metrics

New York City, New YorkHeadquarters
2019Year Founded
$339.3MTotal Funding
SERIES_CCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees

Benefits

Medical, dental, & vision insurance plans
flexible sick days
Equity
Company holidays
Generous vacation policy
Laptop, custom accessories, & ergonomic equipment
Paid parental leave

Risks

Increased competition may erode Valon's market share.
Rising interest rates could reduce mortgage refinancing activities.
Expansion into new markets may face regulatory challenges.

Differentiation

Valon offers a mobile-friendly interface for seamless mortgage management.
The company provides real-time, accurate mortgage information to homeowners.
Valon prioritizes customer experience with responsive and high-quality service.

Upsides

Valon's Series C funding supports platform development and market expansion.
Adoption of AI tools enhances Valon's customer service capabilities.
Mobile-first solutions align with Valon's interface, boosting user engagement.

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