Associate Account Manager
Keeper Security- Full Time
- Junior (1 to 2 years)
Candidates should have at least 2 years of experience in a customer support role, excellent written and verbal communication skills, strong problem-solving abilities, the ability to multitask and prioritize effectively, familiarity with CRM software such as Salesforce or Zendesk, and a high school diploma or equivalent; an Associate’s or Bachelor’s degree is preferred.
The Remote - TX Customer Support Specialist will respond to customer inquiries via phone, email, and chat, troubleshoot customer issues and provide effective solutions, document all customer interactions accurately in the CRM system, escalate complex issues to the appropriate team members, maintain a thorough knowledge of the company’s products and services, contribute to a positive team environment, and meet or exceed individual and team performance goals.
Digital platform for bookkeeping efficiency
Keeper.app provides a digital platform designed to assist bookkeeping and accounting firms in improving their operational efficiency. The main feature of the platform is a client portal that facilitates better communication between firms and their clients, along with comprehensive reporting packages that help streamline the month-end closing processes. By offering a subscription-based service, Keeper.app generates revenue through monthly or annual fees paid by its clients. What sets Keeper.app apart from its competitors is its strong emphasis on enhancing quality control and process efficiencies, as well as its commitment to exceptional customer service. The company's goal is to onboard more bookkeeping firms to its platform, thereby increasing productivity and simplifying their workflows.