Executive IT Support Liaison at Thermo Fisher Scientific

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific InstrumentsIndustries

Requirements

Bachelor's degree in a technical related subject area or 3+ years of experience in a related field with a consistent track record of success
Dedication to tasks
Customer-centric approach
Innovative
Provides “white-glove” treatment to colleagues
Enjoys meeting people and establishing relationships with colleagues
Sharp understanding of time constraints and ability to stay calm under pressure
Punctual
Enthusiastic about learning new technologies and processes
Ability to work with minimum supervision and be self-motivated
Agile at finding the right solution in any situation
Maintains adaptability
Travel: <25%
Technical: Using and supporting Mac OS, Windows 11, Office 365 Products, iOS devices & Android devices
Experience in ServiceNow
Accessing/Analyzing Data in PowerBI
Mac Hardware/OS, PC Hardware/OS
Video Conferencing hardware
Townhall/Event Production
Dell/Mac, iPhone/iPad

Responsibilities

Serve as the primary technical support liaison for CLT representatives and their administrative aides, providing outstanding responsiveness and issue resolution
Deploy, support, and resolve issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V equipment, and multifunction devices
Complete repeatable support processes through playbooks for recurring activities
Leverage PPI (Practical Process Improvement) to enable constant improvement in support delivery
Advise executive colleagues on technology standard processes, emerging tools, and recommended procedures
Perform preventative maintenance in conjunction with Global IT standards
Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and by demonstrating a sense of urgency and integrity
Supply extensive aid to CLT members and executive assistants prior to and throughout crucial meetings, covering setup, monitoring, and technical issue resolution
Consistently provide timely updates to CLT members and their executive assistants regarding issue resolution, scheduled maintenance, security updates, and technology recommendations

Skills

Key technologies and capabilities for this role

IT SupportTechnical TroubleshootingEquipment DeploymentWorkstationsMobile DevicesPrintersA/V EquipmentSecurityPreventative MaintenanceCustomer ServiceProcess Improvement

Questions & Answers

Common questions about this position

What technical skills are required for the Executive IT Support Liaison role?

Required skills include using and supporting Mac OS, Windows 11, Office 365 Products, iOS and Android devices, experience in ServiceNow, accessing/analyzing data in PowerBI, Mac and PC hardware/OS, video conferencing hardware, and townhall/event production.

What is the work schedule and location for this position?

This is a full-time position with a standard Monday-Friday schedule in an office environment.

What education or experience is required for this role?

A Bachelor's degree in a technical related subject area or 3+ years of experience in a related field with a consistent track record of success is required.

What soft skills or qualities make a strong candidate for this position?

Strong candidates demonstrate a customer-centric approach, provide 'white-glove' treatment, stay calm under pressure, are punctual, enthusiastic about learning, self-motivated, and adaptable.

Is there travel required for this role, and how much?

The role requires less than 25% travel.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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