Executive Director, HR Colleague Experience Design & Governance at CVS Health

Woonsocket, Rhode Island, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Human ResourcesIndustries

Requirements

15+ years of proven experience in program management, project management, or organizational change management
Experience deploying and transforming HR Technical Roadmaps, Core, Talent, Total Rewards (e.g., Workday, Phenom)
10+ years of leadership experience, preferably in a highly matrixed organization
Demonstrated experience in developing and implementing governance frameworks and reporting structures
Proficiency in project management tools and methodologies
Strong analytical and problem-solving skills, with a focus on results and continuous improvement
Strong leadership skills with the ability to influence and drive change across diverse teams
Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels
Preferred Qualifications
Significant project management experience
Consultative experience
HR leadership experience supporting VP+ strongly preferred
Strong work ethic, self-starter, highly productive in a dynamic, collaborative environment

Responsibilities

Maintain and adapt the HR Technology Landscape Roadmap of Current and Future State (integrated application set, vendor and service provider list and requested functionality) aligning to a clear demand signal for HR Technology (DDAT) org and against the HRLT Strategy
Be a thought leader on user interface alignment, AI infusion into approach and simplifying the overall experience
Provide a central point for bespoke intake requests within HR and from Business and HR Tech to establish and uphold a unifying approach to request intake management, governance of project and program execution results, service level agreements and tie to a set communication, utilization and change management discipline imbedded within the HR Modernization as a space to achieve HRLT and Business commitments
Manage a team of 6-8 Enablement Lead roles tied to distinct HR areas (TA, TM, L&D, TR, Colleague Insights/Analytics, Payroll/Shared Services, Colleague & Labor Relations, Change/Comms/Inclusion) and provide a direct conduit for Business Input through 4-5 Colleague Experience Client Relationship Leads across COE areas to (Aetna, HCD+PBM+Specialty RX, Retail, Shared Services), plus agreed to project support areas
Be a key thought partner with VP of HR Modernization and tied to VP of HR Technology and work closely with multiple vendor relationships (e.g., Workday, ServiceNow, Tableau…)
Provide Quality and Control measurement and discipline to expand ROI of all investments
Build and adapt work process/policy mapping frameworks for a Moments that Matter vision by unique Colleague Persona (role, tenure, point of work journey) tied to a unifying CVS Health Colleague experience baseline with adaptation to bespoke business requirements

Skills

HR Technology

Governance

Roadmap Management

Change Management

Project Management

Program Management

Service Level Agreements

Talent Acquisition

Talent Management

Learning & Development

Analytics

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

Land your dream remote job 3x faster with AI

Try Jobo Free