Executive Assistant (Contract)

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Service, BiotechnologyIndustries

Requirements

Candidates must have over 5 years of executive support experience, including supporting C-level executives. They should possess expert proficiency in Notion, Slack, and Google Workspace, with the ability to design and edit graphic presentations. Technical proficiency and problem-solving skills related to cloud-based environments and web-based applications are essential, along with strong verbal and written communication skills. Exceptional organizational skills, impeccable attention to detail, a high focus on reporting, and a high degree of professionalism are required. The ability to react with appropriate urgency, maintain integrity and discretion with confidential information, and think both creatively and strategically is also necessary. The role is a 7-month contract position for someone based in Canada.

Responsibilities

The Executive Assistant will provide executive, administrative, project, and development support directly to the CEO, acting as the primary point of contact for internal and external connections, including the Board, clients, and senior management. Responsibilities include organizing and coordinating executive outreach and external relations, overseeing special projects, managing the CEO's time, professional relationships, and priorities, and acting as the gatekeeper for the executive's calendar. This role involves overseeing complex travel plans, formatting information for communication, arranging logistics for leadership meetings and events, troubleshooting conflicts, managing prospect and customer interactions by tracking leads, and partnering with the People team on talent searches and people-related initiatives.

Skills

Executive Support

Administrative Support

Project Management

Calendar Management

Travel Planning

Communication

Confidentiality

Board Relations

Client Relations

LLM

Voice AI

Replicant

AI-powered customer service solutions provider

About Replicant

Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$113MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.

Businesses are developing in-house AI solutions, reducing third-party dependency.

Privacy concerns and regulatory scrutiny around AI voice data are increasing.

Differentiation

Replicant offers seamless integration with IVR, CCaaS, and CRM systems.

The platform provides 24/7 availability, eliminating customer wait times.

Replicant's AI understands complex speech patterns, including slang and humor.

Upsides

Voice AI is increasingly used to enhance customer service experiences.

AI-driven solutions are expanding into industries like healthcare and finance.

Demand for 24/7 customer service solutions is rising globally.

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