Event Support Specialist at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, EventsIndustries

Requirements

Bachelor’s degree
At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
Above average to excellent communication skills
Experience with voice, emails, and chat accounts is preferred
Excellent written and verbal communication skills
Experience with email correspondence is preferred
Analytical and able to quickly learn process and product specifics as well as adapt to constantly changing processes and tasks
Self-motivated with positive attitude
Ability to follow strict guidelines and standard operating procedures
Ability to work quickly in a fast-paced environment; work well as a team member and independently
Willing to work on business unit holidays and/or render overtime when necessary
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Responsibilities

Plans, develops, and oversees marketing events (e.g., trade shows, conventions, sales meetings) for internal and/or external clients
Coordinates customer invitation solicitations, advanced and on-site registration, and post-event follow-up and evaluations
Researches available venues and recommends event sites; investigates, selects, negotiates, and coordinates services with vendors, including catering and event support
Prepares budgets and forecasts and compiles summaries of total event costs, cost-per-contact, audience profiles, and attendees' comments
Responsible for the organization of events including exhibitor/visitor sales and marketing, program development, event production, and on-site show operations
Ensures that the event achieves its revenue, expenditure, and operating profit targets
Performs routine assignments in the Event/Exhibit, Production, and Operations Function as a generalist or in a combination of disciplines

Skills

Key technologies and capabilities for this role

Event PlanningVendor NegotiationBudget ManagementCustomer ServiceCommunication SkillsEmail CorrespondenceChat SupportAnalytical SkillsProcess AdaptationTeamwork

Questions & Answers

Common questions about this position

What qualifications are required for the Event Support Specialist role?

A Bachelor’s degree is required, along with at least 1 year of customer service experience in a contact center environment (2 years preferred). Excellent written and verbal communication skills, experience with voice, emails, and chat, and the ability to quickly learn processes and AI tools are also needed.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What kind of work environment should I expect at Remitly?

The role involves a fast-paced environment where you must work quickly, follow strict guidelines and SOPs, collaborate as a team member, and work independently. Willingness to work on business unit holidays or overtime when necessary is required.

What makes a strong candidate for this Event Support Specialist position?

Strong candidates are self-motivated with a positive attitude, analytical, able to quickly learn processes and AI tools, adapt to changing tasks, and excel in communication while following strict guidelines in a fast-paced setting.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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