EV / ICE Service Engineer at General Motors

Shinagawa-ku, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Business English capability (TOEIC 600 and above)
Minimum 3rd grade national automotive technician certificates
Driving License
Working experience as a technician for more than 5 years at a Japanese automotive firm or an importer
Working experience as a warranty for more than 5 years

Responsibilities

Function as technical liaison between Purchasing, Engineering, Manufacturing, and suppliers to resolve quality issues, implement and monitor advanced quality planning, and provide technical support at suppliers
Provide technical advice to dealer personnel diagnosing and repairing vehicles in ‘fix it right the first time’ manner including on-site support
Responsible for ASKMe such as technical inquiries (TSR-Technical Support Report)
Review source plant-developed TSB’s (Technical Service Bulletin) for translation proofreading
Process dealer Field Product Reports per the GMJ guideline
Create PRTS (Problem Resolution Tracking System) to identify field product concerns to source plant and work with them closely for product improvements
Conduct the regional technical meeting with the senior technicians to share the necessary information among them
Conduct the technical investigation based on the request from JMLIT, Police and Fire Department
Conduct the technical investigation for PL (Product Liability) issue and prepare the necessary report to the HQ and insurance company
Lead Dealer Field Product Reports (TFR: Technical Field Report) judgment meeting
Pursuing on-site product investigations
Spread out strategic Aftersales plans / gathering dealer concern, problems etc. act as Field Engineer
Support to execute field actions
Provide technical support to other various functions, such as marketing, events, PR events, and new model R&D
Provide support to Director and Head regarding technical training center management roles
Cover all service-related matters
Warranty determination operations using the Global Warranty Management (GWM) system
Processing of pending or error warranty claims
Responding to various inquiries related to warranties
Processing of prior repair approval (PRA) / special approval for warranty claims (less than ¥500,000)
Preparation of monthly reports (accounting reports, provision of warranty data to CC&A (results of data analysis / preparation of Warranty Saving report, etc.))
Development of Warranty Information (as appropriate)
Warranty training/consulting implementation plan
On-site training and implementation planning (during Warranty Audit)
Revision of training manuals (as appropriate)
Scrapping (audit planning and execution)
Prepare annual schedule/data preparation/implementation plan/coordination with dealers for warranty audit
Formulate and implement an action plan in case of poor audit results
Various dealer follow-ups based on GMI/GMJ data (raising to a higher level)
Correction of deficiencies related to GWM application, etc
Participation in Teams conference hosted by GM International
Ad-hoc work (duties) not listed here may occur

Skills

Key technologies and capabilities for this role

EV ServiceICE ServiceVehicle DiagnosisVehicle RepairTechnical SupportQuality AssuranceSupplier QualityTechnical InvestigationTSB ReviewProduct LiabilityField Product ReportsPRTSTechnical Liaison

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This role is categorized as on-site, requiring the successful candidate to report to GM Japan Headquarter office in Tokyo, Japan full time.

What are the main responsibilities in this Service Engineer role?

Responsibilities include providing technical advice to dealer personnel for vehicle repairs, handling technical inquiries via ASKMe and TSR, processing warranty claims using the Global Warranty Management system, conducting technical investigations, and leading dealer field product reports meetings.

What salary or compensation does this position offer?

This information is not specified in the job description.

Does this role involve travel?

Yes, extensive travel is required for this position.

What kind of experience makes a strong candidate for this role?

Strong candidates will have technical expertise in EV/ICE vehicle service, experience resolving quality issues with suppliers, and the ability to exercise independent judgment with creativity and initiative in a global supplier quality context.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees