EUC L2 /Technical Support ( Cdad del Este- Panamá) at A1M Solutions

Panama City, Panamá, Panama

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT SupportIndustries

Requirements

3-5 years overall experience with 18 months relevant experience; EUC L2 (5-10 years’ experience); 2-3 years in Windows desktop support; 3-6 years total experience
CompTIA A+, Microsoft Certified Professional (MCP) or better
Minimum 18 months experience in IT
Proficiency in Windows 7-10, Microsoft Active Directory, GPO utilization, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, ticketing systems
Mobile device management including iOS and Android, enterprise encryption solutions, Windows PC/laptop management via Active Directory
Basic knowledge of Mac OS for Apple PC user support
Basic knowledge of Networks, Servers, Audio/Visual, Smart Devices, and Telecommunications
Advanced English level (evaluations will be conducted)
Demonstrated analytical, problem-solving, and troubleshooting skills
Proven ability to multitask, prioritize effectively, and meet SLAs
Excellent interpersonal communication and internal customer service skills
Adaptable and flexible in a fast-changing industry and work environment
Willingness to work outside regular hours and weekends for projects or emergencies

Responsibilities

Provide first/second level contact and troubleshooting resolution for clients
Work with external vendors to resolve complex antivirus issues as needed
Provide timely communication on issue status and resolution
Maintain ticket updates for all reported incidents
Install, update, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications
Install, update, support, and troubleshoot printers and computer hardware
Perform general preventive maintenance on computers, laptops, printers
Perform corrective repairs on desktops, laptops, printers, and other authorized peripherals
Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues
Advise and assist Band 1 technicians and provide support to Band 3 engineers in ticket resolution
Handle incoming calls, answer questions, troubleshoot, and document steps for hardware, software, and application issues in a ticketing system
Facilitate client call resolution and escalate to supervisors/managers as needed across all shifts in the IT Support Center
Provide break-fix, diagnostics, and fault resolution for client cores, operating systems, and platforms
Work in a project-based environment requiring flexibility and teamwork; perform other assigned tasks

Skills

Windows XP

Windows 7

Windows 8.1

Windows 10

Microsoft Office 2010

Cisco Jabber

Mac OS

Printer Support

Hardware Repair

Break Fix

Ticket System

Deskside Support

Network

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees