Estate Wine Guide (Part-Time) at The Browser Company

Paso Robles, California, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Wine, HospitalityIndustries

Requirements

Two (2) years of experience in a restaurant setting preferred but not required
High School Diploma or GED
Must possess a passion for wine and the wine industry
Proven success working with others
Excellent communication skills and ability to relate to people at all levels
Must be able to communicate verbally and in writing in English
Must be able to perform basic calculations such as adding, subtracting and dividing
Ability to carry out detailed written or oral instructions
Ability to identify and resolve problems in a timely manner
Must complete the JUSTIN Vineyards & Winery education program upon being hired
Willing to work flexible hours, including weekends and holidays
Be timely and punctual with regards to scheduling requirements

Responsibilities

Create and execute engaging, educational, and memorable positive guest experiences
Ensure each guest is greeted and sat for their desired tasting experience
Pour and explain our wine and unique history in the region
Serve and support in the dining room
Work closely with our chef team to create an amazing experience for all visitors
Support all daily activities related to the Tasting Room operation such as general stocking and cleaning, tours, weekend lounge execution, outreach, and cooperation with all departments
Assist in the achievement of financial goals including Tasting Room and Wine Society Lounge wine sales, Tasting Room merchandise and food sales, Tour Program signups, and Wine Society signup goals
Perform monitoring and stocking duties as assigned
Be prepared to help other departments as needed
Give tours as needed
Ensure that the tasting room is tidy at all times (e.g. re-fold t-shirts, etc. as necessary)
Assist in the development of a list of 50,000 non-club members to market to by coming up with innovative ideas to gather email addresses
Maintain clean and tidy work areas, including Tasting Room (all bar areas clear of unnecessary POS, flyers, etc.), Tasting Room Office (shared desk area clear and available), Garage (clean and free of unnecessary items, back stock organized), and Warehouse (organization of wine pallets on a regular basis, coordinate with forklift certified employee and inventory controller)
Resolve guest concerns/complaints using good judgment and tact; elevate complaints to management when necessary
Educate and inform oneself of all new JUSTIN releases as well as JUSTIN library wines, viticulture, and winemaking techniques
Attend all TRM monthly and weekly meetings

Skills

Key technologies and capabilities for this role

wine knowledgecustomer servicehospitalitywine pouringtasting room operationssalestour guidingguest experience

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position based at the Restaurant at JUSTIN in Paso Robles, CA.

What are the typical working hours for this role?

The normal work shift is 9:30 AM - 5:00 PM, with flexible hours required including weekends and holidays.

What skills or experience are required for the Estate Wine Guide role?

Passion for the wine industry, excellent customer service skills, ability to give engaging tours and educate guests on wine, and completion of the JUSTIN Educational Training program are key.

What does the company culture emphasize at JUSTIN winery?

The culture focuses on world-class hospitality, sustainability practices, creating memorable guest experiences, and teamwork across departments.

What makes a strong candidate for this part-time Wine Guide position?

Candidates who are passionate about wine, provide outstanding customer service, are flexible with weekend and holiday shifts, and can contribute innovative ideas for gathering guest emails stand out.

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees