Escalation Manager
Snowflake$109,000 - $166,100/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Consumer GoodsIndustries
Requirements
Candidates should possess a comprehensive knowledge of the loan process, internal processes and procedures, and a strong understanding of customer service principles. The role requires critical thinking skills and the ability to apply problem-solving techniques to complex customer cases. Furthermore, candidates must be able to quickly build rapport with customers and adhere to company policies while protecting the organization’s interests.
Responsibilities
As an Escalations Coordinator, you will serve as a resource to front-line associates, handling challenging customer cases and understanding account complexities. You will take ownership of escalated customer issues, see them to completion, and proactively identify and resolve root causes such as account disputes and regulatory compliance. Additionally, you will initiate and follow up on insurance claims, including letters of guarantee and insurance proceeds, and listen to customer feedback to make recommendations for a more positive customer experience.
Skills
Loan process
Problem-solving
Critical thinking
Customer service
Insurance claims
Regulatory compliance
Communication
Rapport building
Global Lending Services
Provides auto loans and financing solutions
About Global Lending Services
Global Lending Services (GLS) provides auto loans to customers in Idaho and across the United States, focusing on making vehicle ownership accessible and affordable. The company uses real-time decision-making technology to approve loans quickly, working with over 13,000 dealerships to streamline the car buying process. GLS stands out by serving individuals with less-than-perfect credit, ensuring everyone has a fair chance to secure financing. The goal of GLS is to offer inclusive credit solutions while maintaining strong customer service and ethical business practices.
Greenville, South CarolinaHeadquarters
2011Year Founded
VENTURE_UNKNOWNCompany Stage
Automotive & Transportation, Financial ServicesIndustries
501-1,000Employees