Global Lending Services

Escalations Coordinator

Tempe, Arizona, United States

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Consumer GoodsIndustries

Requirements

Candidates should possess a comprehensive knowledge of the loan process, internal processes and procedures, and a strong understanding of customer service principles. The role requires critical thinking skills and the ability to apply problem-solving techniques to complex customer cases. Furthermore, candidates must be able to quickly build rapport with customers and adhere to company policies while protecting the organization’s interests.

Responsibilities

As an Escalations Coordinator, you will serve as a resource to front-line associates, handling challenging customer cases and understanding account complexities. You will take ownership of escalated customer issues, see them to completion, and proactively identify and resolve root causes such as account disputes and regulatory compliance. Additionally, you will initiate and follow up on insurance claims, including letters of guarantee and insurance proceeds, and listen to customer feedback to make recommendations for a more positive customer experience.

Skills

Loan process
Problem-solving
Critical thinking
Customer service
Insurance claims
Regulatory compliance
Communication
Rapport building

Global Lending Services

Provides auto loans and financing solutions

About Global Lending Services

Global Lending Services (GLS) provides auto loans to customers in Idaho and across the United States, focusing on making vehicle ownership accessible and affordable. The company uses real-time decision-making technology to approve loans quickly, working with over 13,000 dealerships to streamline the car buying process. GLS stands out by serving individuals with less-than-perfect credit, ensuring everyone has a fair chance to secure financing. The goal of GLS is to offer inclusive credit solutions while maintaining strong customer service and ethical business practices.

Key Metrics

Greenville, South CarolinaHeadquarters
2011Year Founded
VENTURE_UNKNOWNCompany Stage
Automotive & Transportation, Financial ServicesIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Volunteer Time Off
Professional Development Budget
Parental Leave

Risks

Odessa's entry into the market increases competition for GLS.
Chase's partnership with CarGurus may attract GLS's potential customers.
AI advancements by competitors could pressure GLS to upgrade its technology.

Differentiation

GLS offers real-time loan approvals, enhancing the car buying process efficiency.
The company partners with over 13,000 dealerships, ensuring widespread access to financing.
GLS focuses on subprime lending, providing opportunities for customers with less-than-perfect credit.

Upsides

GLS raised $325.6 million, indicating strong investor confidence and growth potential.
Increased demand for online auto financing platforms aligns with GLS's digital strategy.
AI trends in auto financing offer GLS opportunities to enhance its decision-making technology.

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