Tier 3 Escalation Specialist
Branch- Full Time
- Senior (5 to 8 years)
Snowflake Support is dedicated to delivering high-quality resolutions that drive data-driven business insights and results. Our team of subject matter experts collaborates to ensure customer success, building partnerships through active listening, learning, and connection. Snowflake's core values—putting customers first, acting with integrity, owning initiative and accountability, and getting it done—guide our approach to world-class Support.
The Snowflake Support team is expanding, and we are seeking an Escalation Manager to join us. This role is crucial in helping our customers achieve their business goals by providing outstanding service and support to our most critical customers during times of need.
As an Escalation Manager, you will thrive in a high-performing, fast-paced team environment, demonstrating tact, patience, and skill under pressure. You are results-oriented, utilizing data, metrics, and open feedback to make informed operational and tactical decisions for resolving escalations and incidents. A positive attitude, high integrity, accountability, attention to detail, planning expertise, and strong execution are essential.
Data management and analytics platform
Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.