Enterprise Customer Success Manager
Sigma Computing$132,000 - $165,000/year
- Full Time
- Expert & Leadership (9+ years)
$109,000 – $166,100Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Data & Analytics, Cloud Data PlatformIndustries
Requirements
The ideal candidate should possess strong judgment regarding escalation management and problem mitigation, as well as the ability to make timely decisions from both business and technical perspectives. They should also demonstrate strong communication skills, including the ability to effectively communicate critical issue status, translate technical information into business cases, and understand and interpret trend/regression patterns. Experience with office applications (Gsuite preferred) for documents, spreadsheets, and presentations is beneficial.
Responsibilities
As an Escalation Manager, you will coordinate efforts to resolve critical customer issues and major interruptions, collaborate with Snowflake teams and other departments to effectively resolve escalated situations, develop strong partnerships internally, work with Engineering and Product Management on issue resolution, demonstrate proactive and reactive escalation management practices, maintain and update customer-facing documentation, manage customer-facing communications, develop and execute “Get Well Plans”, maintain disciplined and regular communications within accounts, utilize business and technical skills to manage customer escalations, participate in weekend on-call rotations, review and analyze customer health trends, and proactively identify and resolve issues before escalation.
Skills
Customer Issue Resolution
Incident Management
Data Monitoring
Cross-team Collaboration
Operational Decision-Making
Tact and Patience
Attention to Detail
Planning and Execution
Global Teamwork
Snowflake
Data management and analytics platform
About Snowflake
Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.
Bellevue, WashingtonHeadquarters
2012Year Founded
$1,341.3MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees