[Remote] ES- Customer Support Specialist at Republic Services

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Waste Management, Environmental ServicesIndustries

Requirements

Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations as it relates to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations
Knowledge of basic accounting processes
Ability to identify trends and data patterns
Ability to work within a team environment and handle multiple assignments simultaneously
Proficient with Microsoft Office, DocuSign, and PDF writer
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries
Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations
2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field
High School diploma or GED

Responsibilities

Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance
Facilitates communication channels to address customer queries effectively
Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation
Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner
Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments
Serve as the initial point of contact for Sales, Operations, and Customer Support Management
Investigate billing discrepancies, process adjustments, and manage invoicing and collections
Provides quotes and schedules and organizes trucking for efficient waste transportation logistics
Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal
Coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports

Skills

Key technologies and capabilities for this role

Customer ServiceData EntryRCRA RegulationsDOT RegulationsWaste ProfilingBillingInvoicingShipping ManifestsHazardous MaterialsAccountingData AnalysisLogistics