ERP Application Support Consultant at Unity

Central Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, ERPIndustries

Requirements

Strong communication skills and fluent in English (verbal and written)
Willing to work hybrid in South Jakarta (Wednesday and Friday)
Application support experience with some form of ERP or enterprise business applications such as Deskera, Epicor, IFS, Infor, IQMS, Microsoft Dynamics, Oracle, SAP, Syspro, Unit4 Agresso, Workday, or other integrated ERP or business application
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
Exceptional customer-facing skills, understand and be able to implement the concept of exceptional Customer Service
Exhibits good analytical and problem-solving abilities
Ability to manage your own time to prioritise workload and meet deadlines
Friendly and professional manner with an enthusiastic positive approach to tasks
Able to use initiative and work alone, and as part of a team
Strong Team Player
Intermediate knowledge of SQL
Nice to Have: ITIL knowledge
Nice to Have: ITSM ServiceNow
Nice to Have: Previous experience of working within Corporate IT
Nice to Have: Familiarity with financial and logistics modules in ERP or business applications
Nice to Have: Experience managing clock-in devices
Previous experience of working in a Customer Service environment is an advantage

Responsibilities

Investigate, document and resolve the application problems passed to the Customer Support team via Unit4’s case logging system
Progress each issue through to conclusion, liaising with colleagues and other departments, as appropriate
Process all support cases adhering to Service Level Guidelines
Handle customer escalations, take ownership of complicated issues, and communicate these accordingly
Investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience
Identify opportunities for service improvement or chargeable activities and raise these via the appropriate channels
Train and mentor less experienced members of the team around product knowledge, skills and processes
Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation
Actively contribute to and participate in knowledge sharing activities

Skills

ERP

Unit4

Customer Support

Troubleshooting

Case Management

Escalation Handling

Process Improvement

Mentoring

Service Level Agreements

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Comprehensive health, life, and disability insurances

Commuting subsidy

Employee stock ownership

Comprehensive retirement/pension plans

Generous vacation and personal days

Paid leave for new parents

Wellness and fitness subsidy

Office food and free snacks, including lots of healthy options!

Mental health and Wellbeing programs and support

Employee Resource Groups

Global Employee Assistance Program

Training and development programs

Volunteering and donation matching program

Risks

Increased competition from Unreal Engine with advanced graphics and free source code.

Open-source platforms like Godot offer free alternatives to Unity's subscription model.

Recent pricing changes may lead to backlash from small developers.

Differentiation

Unity offers a comprehensive platform for 2D, 3D, VR, and AR content.

Unity's subscription model caters to both small developers and large enterprises.

Unity's real-time development platform supports cross-platform deployment on mobile, PC, and consoles.

Upsides

Unity's acquisition of SyncSketch enhances remote collaboration capabilities.

Unity's Indie Game Developer Accelerator Program supports the growing indie game market.

Unity's tools are widely used in expanding AR and VR markets.

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