[Remote] Entertainment Value-Add Services Product Manager at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in product management
Experience with gaming performance features (e.g. low-latency optimization)
Experience with partnerships with gaming platforms and peripherals
Experience with streaming app bundles and perks
Experience with music subscriptions
Experience with translating market and customer insights into a prioritized backlog
Experience leading cross-functional delivery
Experience with agile sprints
Experience with A/B tests
Experience with funnel analytics, session replay, VoC/VoA, and QoE telemetry
Experience with partner management and negotiation
Experience with channel and journey orchestration
Experience with data, AI, and insights

Responsibilities

Define the vision, north-star metrics, and 12–18-month roadmap for entertainment VAS
Build business cases for new gaming, streaming, and music offers
Maintain competitive and partner landscape intelligence
Own backlog across catalog/entitlements, activation/linking, in-app/account UX, billing/proration, and QoE features
Write clear problem statements and acceptance criteria
Launch features via flags and A/B tests
Partner with Pricing/Finance on ARPU ladder, trials, lifecycle pricing, and next-best-offer logic
Coordinate merchandising across PDPs, configurators, checkout, and account surfaces
Drive setup/activation flows, account linking, device/app distribution, and proactive health checks
Collaborate with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support
Define QoE targets and guided self-fix patterns
Publish product health dashboards and leverage AI for recommendations, anomaly detection, and agent-assist
Source and manage partners across gaming, streaming, and music ecosystems
Negotiate SLAs, privacy/data terms, co-marketing funds, and joint roadmaps
Collaborate with CX Factory and E-commerce on personalization and content merchandising
Align with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement
Integrate entertainment moments across customer journeys
Contribute to enterprise top-20 slate; manage dependencies and risks
Participate in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets
Own the “what/why” and acceptance criteria; share accountability for outcomes

Skills

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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