[Remote] Entertainment Value-Add Services Product Manager at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, EntertainmentIndustries

Requirements

Ability to define the vision, north-star metrics, and 12–18-month roadmap for entertainment VAS
Experience building business cases for new gaming, streaming, and music offers, including sizing impact, cost, and sequencing
Capability to maintain competitive and partner landscape intelligence
Skills in owning backlog across catalog/entitlements, activation/linking, in-app/account UX, billing/proration, and QoE features
Proficiency in writing clear problem statements and acceptance criteria; leading agile sprints with Engineering, Digital, and CX teams
Experience launching features via flags and A/B tests with KPI baselines
Ability to partner with Pricing/Finance on ARPU ladder, trials, lifecycle pricing, and next-best-offer logic
Expertise in coordinating merchandising across PDPs, configurators, checkout, and account surfaces, ensuring ethical UX and clear disclosures
Knowledge of driving setup/activation flows, account linking, device/app distribution, and proactive health checks
Experience collaborating with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support
Ability to define QoE targets and guided self-fix patterns
Proficiency using funnel analytics, session replay, VoC/VoA, and QoE telemetry to prioritize work
Skills in publishing product health dashboards and leveraging AI for recommendations, anomaly detection, and agent-assist
Experience sourcing and managing partners across gaming, streaming, and music ecosystems
Capability to negotiate SLAs, privacy/data terms, co-marketing funds, and joint roadmaps
Ability to collaborate with CX Factory and E-commerce on personalization and content merchandising
Experience aligning with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement
Skills in integrating entertainment moments across customer journeys
Contribution to enterprise top-20 slate; managing dependencies and risks
Participation in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets
Ownership of the “what/why” and acceptance criteria; sharing accountability for outcomes
Achievement of 12-month outcome targets such as +20–35% entertainment attach across prioritized segments, ≥95% account link success, and +$3–$6 net ARPU from entertainment bundles/perks

Responsibilities

Own the strategy, roadmap, and in-market performance of Brightspeed’s entertainment offerings, including gaming performance features (e.g., low-latency optimization), partnerships with gaming platforms and peripherals, streaming app bundles and perks, and music subscriptions
Translate market and customer insights into a prioritized backlog and lead cross-functional delivery to drive attach rate, ARPU, engagement, retention, and NPS—while reducing support costs
Deliver a simple, delightful entertainment layer on top of Brightspeed Internet: easy to discover, buy, activate, and enjoy; optimized for quality, latency, and transparency, creating measurable value for customers and the business

Skills

Key technologies and capabilities for this role

Product StrategyRoadmap DevelopmentBusiness CasesGaming OptimizationLow-Latency NetworkingStreaming BundlesMusic SubscriptionsPartnership ManagementBacklog PrioritizationCross-Functional DeliveryARPU OptimizationNPS ImprovementCustomer Insights

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the salary range for this role?

This information is not specified in the job description.

What are the key responsibilities of this Product Manager role?

Key responsibilities include owning product strategy and roadmap for entertainment offerings, backlog ownership and delivery with cross-functional teams, pricing and merchandising, experience enablement, and using data and insights for optimization.

What is the company culture like at Brightspeed?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

Strong candidates will have experience in product strategy, roadmap development, backlog management, cross-functional leadership, pricing, merchandising, customer experience enablement, and data analytics in the entertainment or VAS space.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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