Enterprise Renewal Specialist (Remote)

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information Technology, SoftwareIndustries

Requirements

The ideal candidate should have relevant industry experience in High Tech, SaaS, or Cybersecurity, with a strong understanding of the Annual Recurring Revenue (ARR) business model. They should possess at least 5 years of experience in Enterprise Renewals, Sales Operations, Deal Support, Contract Management, or Customer Success, including previous experience managing SaaS Subscription renewals. Proficiency in MS Excel and prior experience using Salesforce.com and/or Salesforce CPQ are required, along with the ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

The Enterprise Renewal Specialist will support the Field Sales Organization and Sales Operations team in driving ARR retention by securing renewal contracts in advance of expiration and assisting with complex quote creation and deal support activities. Responsibilities include reviewing and presenting renewal sales quotes, managing contract processes such as co-termining and upsells, and partnering with internal teams like Deal Desk, Legal, Finance, and Sales Management. The role also involves researching customer history, gathering requirements for up-sell and cross-sell opportunities, structuring quoting scenarios, serving as a subject matter expert on CPQ and pricing policies, forecasting renewals, and providing updates on contract statuses.

Skills

Sales

Customer Retention

Account Management

Sales Operations

Renewals Management

Annual Recurring Revenue (ARR)

Cybersecurity

Cross-functional Partnerships

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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