Enterprise Renewal Specialist (Remote)

About CrowdStrike

Employment Type: Full time

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

CrowdStrike is seeking an Enterprise Renewal Sales Specialist to join our Worldwide Sales and Operations Organization and Global Renewals Management Function within the Customer Acquisition and Retention Excellence Organization. As a key sales and operations support function, the Enterprise Renewal Sales Specialist is critical to CrowdStrike’s ability to achieve sustainable retention of key accounts, protect annual recurring revenue (ARR), and drive operational discipline in the field for renewals management and deal support activities. This critical teammate will be responsible for:

• Scaling the enterprise renewals specialist function
• Driving execution through cross-functional partnerships across the organization.

What You’ll Do

Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:

• Protect and Grow Annual Recurring Revenue (ARR) by supporting the enterprise field sales team in securing renewal contracts in advance of expiration
• Support enterprise field sales with renewals and complex quote creation as well as deal support activities
• Review, prepare and present renewal sales quotes to enterprise renewal seller 90-120 days in advance of expiration
• Ownership of contract processes including co-termining, upselling and multi-year options related to renewals
• Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to support the enterprise sales team with complex quoting requests
• Research customer license purchase and renewal history, gather requirements on up-sell, cross-sell, co-term from sales and make recommendations on renewal proposal
• Structuring quoting scenarios including co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals
• Serve as a subject matter expert on how to build quotes in CPQ, price and discount CrowdStrike’s product portfolio
• Develop deep understanding of various product dependency rules
• Support the enterprise sales team with the accurate forecasting of renewals
• Partner with customer value management to understand the health status of customers
• Provide renewal sales operations team with regular and accurate updates on the renewal contract statuses
• Being a trusted resource for sales on the enterprise renewal sales process as well as CrowdStrikes’ Pricing & Packaging policies
• Share Best Practices & advise on how to package, price and quote renewal proposals

What You’ll Need

• Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
• Experience with Annual Recurring Revenue business model
• 5 years of experience in Enterprise Renewals, Sales Operations, Deal Support, Contract Management or Customer Success
• Previous experience managing SaaS Subscription renewals process
• Experience and proficiency with MS Excel
• Prior experience using Salesforce.com and/or Salesforce CPQ
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
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