Enterprise Implementation Manager at Signal

New York, New York, United States

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$95,000 – $110,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

5+ years of experience in SaaS implementation, enterprise project management, or similar client-facing roles
Proficiency with tools such as Miro, project management platforms, Google Workspace, and Excel
Proven track record of managing large-scale, high-impact enterprise projects
Strong relationship-building skills, with experience leading workshops and presenting to senior stakeholders
Ability to deeply understand client needs and translate them into actionable deliverables
Demonstrated ability to solve complex challenges with creative, scalable solutions
Experience collaborating with Sales, Product, and Engineering teams to achieve shared goals
Leadership skills with experience mentoring junior colleagues and managing cross-functional initiatives
Collaborative mindset with the ability to work effectively in diverse team environments

Responsibilities

Oversee the full lifecycle of enterprise implementation projects, managing everything from contracting and discovery to solution delivery and handover to Success and Support teams
Develop detailed project plans, monitor progress, and address risks proactively to ensure on-time, within-budget delivery
Build strong relationships as the primary client contact during implementation
Facilitate discovery workshops to gather requirements and align on goals
Present tailored solutions, showcasing their alignment with client objectives and technical requirements
Collaborate with Product and Engineering teams to design bespoke, scalable solutions for complex challenges, including multi-product and new use-case scenarios
Ensure all deliverables meet technical and business requirements while adhering to best practices
Act as a key liaison between Commercial teams (Sales and Success) and Product & Technology (P&T) teams, driving alignment and seamless execution
Lead internal scoping sessions, clearly communicating project goals, requirements, and timelines
Contribute to cross-functional initiatives aimed at improving delivery frameworks and tools
Identify and implement opportunities to enhance operational efficiency through process improvements and technology
Lead internal initiatives to drive innovation and best practices
Mentor Implementation Engineers, Solution Architects, and other team members, with opportunities to take on direct management responsibilities

Skills

Project Management

Client Engagement

Solution Design

Risk Management

Workshop Facilitation

Stakeholder Management

Cross-functional Collaboration

Onboarding

Signal

Privacy-focused messaging platform with encryption

About Signal

Signal provides a messaging platform that prioritizes user privacy through end-to-end encryption. This means that messages and calls made through Signal are secure and can only be accessed by the intended recipients, ensuring that even Signal cannot read users' messages. The platform includes features like voice and video calls, group chats, and encrypted stickers, all available without long-distance charges. What sets Signal apart from its competitors is its nonprofit status, which allows it to operate independently without relying on advertising or user tracking for revenue. Instead, it is funded by grants and donations from users and supporters. The goal of Signal is to offer a secure and private communication service for individuals and groups who value their privacy.

Indianapolis, IndianaHeadquarters

2013Year Founded

$48.6MTotal Funding

ANGELCompany Stage

Consumer Software, CybersecurityIndustries

51-200Employees

Benefits

Remote work flexibility

Healthcare, vision, and dental

401(k)

Risks

Removal from Apple's App Store in China limits Signal's market reach.

Competitors adopting post-quantum encryption may pressure Signal to innovate quickly.

Geopolitical tensions could lead to increased scrutiny on encrypted messaging apps.

Differentiation

Signal offers end-to-end encryption by default, ensuring maximum privacy for users.

Signal operates as a nonprofit, relying on donations rather than ads for revenue.

Signal's independence from major tech companies enhances its credibility in privacy protection.

Upsides

Increased adoption of encrypted apps post-'Salt Typhoon' boosts Signal's user base.

NIST's post-quantum standards offer Signal a chance to enhance encryption security.

Growing privacy concerns highlight Signal's value as a privacy-centric platform.

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