Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
$75,000 – $75,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, HealthtechIndustries
Requirements
- BA/BS in a relevant discipline (minimum requirement)
- MPH, MHA, MHSA, MBA or related graduate degree preferred
- 3+ years in healthcare administration or healthcare technology/SaaS required
- Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs) or in value-based care
Responsibilities
- Build and maintain strong relationships with customers and key stakeholders as the primary point of contact during onboarding
- Act as a trusted advisor, understanding each customer’s business goals and ensuring all activities align with their success
- Serve as an internal advocate for customer needs and feedback, promoting a customer-centric culture across the organization
- Develop and execute tailored onboarding and implementation plans that align with customer objectives
- Oversee setup, configuration, and training to ensure a seamless and timely go-live experience
- Continuously refine onboarding processes and apply best practices to enhance efficiency and effectiveness
- Deliver engaging training sessions, webinars, and resources to ensure customers effectively adopt and utilize the platform
- Maintain up-to-date educational materials and documentation to support self-service learning
- Monitor customer adoption, satisfaction, and progress toward key milestones
- Identify risks or obstacles to success and implement proactive strategies to drive retention and mitigate churn
- Partner with sales, product, and support teams to provide a cohesive, consistent customer experience
- Track and report on onboarding KPIs, using data-driven insights to identify trends and opportunities for improvement
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Enterprise Implementation Manager position?
The salary is $75,000.
Is this position remote?
Yes, the position is remote.
What key skills are needed for this role?
Key skills include customer relationship management, developing and executing onboarding plans, overseeing setup and training, and acting as a trusted advisor to align with customer goals.
What is the company culture like at Abarca Health?
The company promotes a customer-centric culture, emphasizes personal and professional growth in a fast-growing organization, and focuses on improving healthcare quality and equity through collaboration between payers and providers.
What makes a strong candidate for this Enterprise Implementation Manager role?
Strong candidates excel in building customer relationships, leading cross-company implementation efforts, delivering training, and advocating for customer success to minimize time-to-first-value.
Abarca Health
Pharmacy Benefit Management services provider
About Abarca Health
Abarca Health provides Pharmacy Benefit Management (PBM) services, focusing on flexible and user-friendly solutions for health plans, employers, and government programs like Medicare and Medicaid. Its main product, the Darwin platform, allows clients to quickly implement and modify benefit designs while ensuring compliance with regulations. Abarca Health manages over $5.3 billion in drug spend and processes 100 million prescription claims annually, offering additional services like home delivery for prescriptions. The company's goal is to deliver exceptional service and innovative solutions in the PBM market.
Aventura, FloridaHeadquarters
2005Year Founded
VENTURE_UNKNOWNCompany Stage
HealthcareIndustries
501-1,000Employees
Benefits
PTO
Parental leave
Work flexibility
Health insurance
Wellness stipend
401k
Tuition reimbursement
Leadership development programs
Risks
Increased competition from Amazon Pharmacy and Mark Cuban's Cost Plus Drug Company.
Growing focus on specialty drugs may require platform adaptation.
Shift towards price transparency could pressure Abarca's pricing models.
Differentiation
Abarca Health's Darwin platform is highly adaptable and user-friendly.
The company offers innovative programs like Triple S en Casa for home delivery.
Abarca Health ensures compliance with ever-changing healthcare regulations.
Upsides
Abarca transitioned two million members to Darwin in 18 months, showing operational efficiency.
Collaboration with Blue Shield of California boosts Abarca's reputation in the PBM sector.
Recognition as a top IT workplace attracts top talent, driving innovation.
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