[Remote] Enterprise Implementation Manager at Abarca Health

United States

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$75,000 – $75,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

BA/BS in a relevant discipline (minimum requirement)
MPH, MHA, MHSA, MBA or related graduate degree preferred
3+ years in healthcare administration or healthcare technology/SaaS required
Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs) or in value-based care

Responsibilities

Build and maintain strong relationships with customers and key stakeholders as the primary point of contact during onboarding
Act as a trusted advisor, understanding each customer’s business goals and ensuring all activities align with their success
Serve as an internal advocate for customer needs and feedback, promoting a customer-centric culture across the organization
Develop and execute tailored onboarding and implementation plans that align with customer objectives
Oversee setup, configuration, and training to ensure a seamless and timely go-live experience
Continuously refine onboarding processes and apply best practices to enhance efficiency and effectiveness
Deliver engaging training sessions, webinars, and resources to ensure customers effectively adopt and utilize the platform
Maintain up-to-date educational materials and documentation to support self-service learning
Monitor customer adoption, satisfaction, and progress toward key milestones
Identify risks or obstacles to success and implement proactive strategies to drive retention and mitigate churn
Partner with sales, product, and support teams to provide a cohesive, consistent customer experience
Track and report on onboarding KPIs, using data-driven insights to identify trends and opportunities for improvement

Skills

Implementation Management

Customer Onboarding

Project Management

Risk Adjustment

Population Health

Value-Based Care

Analytics

Payer Interoperability

Sales Enablement

Customer Success

Abarca Health

Pharmacy Benefit Management services provider

About Abarca Health

Abarca Health provides Pharmacy Benefit Management (PBM) services, focusing on flexible and user-friendly solutions for health plans, employers, and government programs like Medicare and Medicaid. Its main product, the Darwin platform, allows clients to quickly implement and modify benefit designs while ensuring compliance with regulations. Abarca Health manages over $5.3 billion in drug spend and processes 100 million prescription claims annually, offering additional services like home delivery for prescriptions. The company's goal is to deliver exceptional service and innovative solutions in the PBM market.

Aventura, FloridaHeadquarters

2005Year Founded

VENTURE_UNKNOWNCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

PTO

Parental leave

Work flexibility

Health insurance

Wellness stipend

401k

Tuition reimbursement

Leadership development programs

Risks

Increased competition from Amazon Pharmacy and Mark Cuban's Cost Plus Drug Company.

Growing focus on specialty drugs may require platform adaptation.

Shift towards price transparency could pressure Abarca's pricing models.

Differentiation

Abarca Health's Darwin platform is highly adaptable and user-friendly.

The company offers innovative programs like Triple S en Casa for home delivery.

Abarca Health ensures compliance with ever-changing healthcare regulations.

Upsides

Abarca transitioned two million members to Darwin in 18 months, showing operational efficiency.

Collaboration with Blue Shield of California boosts Abarca's reputation in the PBM sector.

Recognition as a top IT workplace attracts top talent, driving innovation.

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