Enterprise Client Partner (Customer Success) at NimbleRx

Redwood City, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthtech, Healthcare, PharmacyIndustries

Requirements

5+ years of experience in Enterprise Customer Success Management
3+ years of experience in industry or related company experience
Excellent project management and organizational skills in a high pressure environment, working with high value customers
Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
High energy, go-getter with fresh ideas who takes the initiative to get things done
Bachelor’s degree preferred or similar working experience

Responsibilities

Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
Manage complex integration cycles with each Enterprise customer; developing key relationships and executing within customer subteams (Finance, HR, etc.)
Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
Work closely with your Account Executive counterpart to develop a joint success plan for your customers
Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
Maintain a deep understanding of our product and speak with customers about the most relevant features / functionality for their specific requirements
Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly and Strategic Business Reviews
Work closely with Product and Engineering on identification / tracking of enhancement requests
Handle escalations and work across teams to resolve issues
Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient OnboardingProduct TrainingAdoption DrivingRetention ManagementChurn ReductionIntegration ManagementC-Suite EngagementRelationship Building

Questions & Answers

Common questions about this position

What experience is required for the Enterprise Client Partner role?

Candidates need 5+ years of experience in Enterprise Customer Success Management and 3+ years of experience in the industry or a related company, along with excellent project management and organizational skills in high-pressure environments.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the travel expectation for this position?

There is a 10% travel expectation for attending client conferences to meet with Pharmacy leaders in person.

What is the company culture like at NimbleRx?

Nimble fosters a culture of collaboration, open communication, and deliberate action that allows the team to face challenges head-on and grow quickly.

What makes a strong candidate for this Customer Success role?

Strong candidates have 5+ years in Enterprise Customer Success Management, 3+ years of industry experience, excellent project management skills, and the ability to prioritize in fast-paced environments while building C-suite relationships.

What teams will I work with in this role?

You will work with stakeholders across Sales, Support, Marketing, Product, Engineering, and Finance, as well as customer C-Suite and executive teams.

NimbleRx

Pharmacy platform for prescription management and delivery

About NimbleRx

NimbleRx provides a platform for pharmacies to manage various aspects of their operations, including prescriptions, refills, payments, and deliveries. The platform integrates with existing pharmacy systems, allowing pharmacies to efficiently handle prescription orders, automate refills, and manage compliance. This service is subscription-based, helping pharmacies reduce costs and increase revenue while improving patient care. Key features include 24/7 prescription management, secure information storage, and options for discreet delivery or in-store pickup. NimbleRx stands out by offering user-friendly tools that require minimal training for pharmacists, along with strong customer support. The company's goal is to help pharmacies modernize their operations and enhance the quality of service they provide to patients.

Redwood City, CaliforniaHeadquarters

2015Year Founded

$82.8MTotal Funding

LATE_VCCompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Family Medical Leave

Flexible Work Schedule

Remote Work Program

Health Insurance & Wellness Package

Flexible Spending Account (FSA)

Commuter Benefits

Company Outings

Stocked Kitchen

401(k) PLan

Company Equity

Performance Bonus

Employee Stock Purchase Plan

Paid Time Off

Risks

Increased competition from Uber Health could threaten NimbleRx's market share.

Over-reliance on partnerships may expose NimbleRx to strategic risks.

Aggressive expansion plans could strain resources and lead to operational challenges.

Differentiation

NimbleRx offers a comprehensive platform for pharmacies to manage prescriptions and deliveries.

The company provides a user-friendly mobile app for patients to manage prescriptions easily.

NimbleRx integrates seamlessly with existing pharmacy systems, enhancing operational efficiency.

Upsides

NimbleRx's partnership with Uber Health expands its reach in pharmaceutical deliveries.

The $60M financing supports aggressive expansion and product development for NimbleRx.

Integration with BestRx enhances NimbleRx's platform capabilities and market presence.

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