Enterprise Account Management at Shift5

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Commerce, FintechIndustries

Requirements

Bachelor’s degree in Business or Information Technology fields
Minimum of 5 years Account Management or relevant experience within the Hospitality or Lodging industry
Payments experience and strong understanding of the Payment industry is preferred
Strong understanding of hardware platforms and configuration methods is preferred
Experience in hardware deployment and logistics is a plus
Extremely self-sufficient
Available to work flexible hours
Hold themselves to high standards
Demonstrates leadership skills and the ability to work in challenging environments
Demonstrates strong communication skills and the ability to target messages to the right levels of an organization

Responsibilities

Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site
Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly
Oversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner
Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments
Partner with Business Development to manage and grow each Enterprise Account where possible
Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions
Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc
Provide reports as requested to include case statistics, support statistics, user access, etc
Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives
Conduct business review as requested. Provide agenda, deck, call orchestration
Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing
Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes
Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist

Skills

Key technologies and capabilities for this role

Account ManagementRelationship BuildingCustomer Lifecycle ManagementOrder ManagementStakeholder CollaborationBusiness DevelopmentConsultative SalesProject CoordinationEscalation ManagementBusiness Reviews

Questions & Answers

Common questions about this position

What are the main responsibilities of the Enterprise Account Manager role?

The role involves building trusted relationships with enterprise accounts, overseeing orders from order to install, collaborating with internal teams on deployments, acting as an escalation point for issues, and providing reports and business reviews.

What skills are essential for success in this position?

Exceptional communication skills, a consultative mindset, and leadership presence to influence stakeholders are key, along with the ability to manage customer lifecycles and coordinate teams.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Enterprise Account Manager position?

Candidates with experience in account management, strong relationship-building skills, and the ability to collaborate across teams while handling escalations and driving growth will stand out.

Shift5

Observability platform for operational technology

About Shift5

Shift5 offers an observability platform that focuses on cybersecurity and data analytics for operational technology (OT) in defense and transportation sectors. The platform collects and analyzes data from onboard systems, such as buses and weapon systems, and is protocol-agnostic, allowing it to adapt to various data communication protocols. By providing real-time insights, Shift5 helps clients improve safety, maintenance scheduling, and threat detection. The company's goal is to enable better decision-making to enhance the reliability and performance of their fleets.

Kansas City, MissouriHeadquarters

2019Year Founded

$104.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Employer-paid Life and Disability Insurance

Risks

Emerging OT cybersecurity startups could threaten Shift5's market share.

Rapid evolution of cyber threats may outpace Shift5's technological capabilities.

Economic downturns could lead to reduced budgets for cybersecurity solutions.

Differentiation

Shift5 offers a protocol-agnostic platform adaptable to any data communication protocol.

The company provides real-time, data-driven insights for defense and transportation sectors.

Shift5's platform enhances safety, availability, and resilience of operational technology assets.

Upsides

Growing demand for cybersecurity in transportation due to rising cyber threats.

Increased interest in predictive maintenance technologies to reduce costs and improve reliability.

U.S. Department of Defense's focus on cybersecurity presents opportunities for Shift5.

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