Enterprise Account Executive - Zoom CX East

United States

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$174,500 – $389,400Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Contact Center Technology, Customer Experience (CX)Industries

Requirements

Candidates must possess over 7 years of enterprise experience in contact center or selling CX technology solutions, with a proven history of closing new business opportunities. A deep understanding of contact center technologies and market dynamics, expertise in value-based selling methodologies, and strong proficiency with Salesforce, Clari, LinkedIn Sales Navigator, and ZoomInfo are required. Experience with Account-Based Marketing (ABM) strategies and enterprise prospecting, along with excellent communication and strategic thinking skills, is also necessary.

Responsibilities

The Enterprise Account Executive will prospect into select greenfield accounts targeting key lines of business and decision-making personas to drive transformative customer experience (CX) outcomes. Responsibilities include executing a disciplined sales process with value selling and MEDDPICC, managing pipeline and forecasting, and developing ROI-focused solutions that address customer pain points. The role also involves partnering with cross-functional teams for seamless solution delivery and customer success, and delivering executive-level presentations on value proposition and business impact.

Skills

Enterprise Sales

Account Executive

Contact Center Technology

CX Technology

Consultative Selling

Solution Selling

Pipeline Management

Forecasting

Value Selling

MEDDPICC

ROI Analysis

Executive Presentations

Salesforce

Clari

LinkedIn Sales Navigator

ZoomInfo

Account-Based Marketing (ABM)

Enterprise Prospecting

Strategic Thinking

Communication Skills

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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