Replicant

Enterprise Account Executive

New York, New York, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Customer Service, AI & Machine LearningIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-Time
  • Salary: Not specified

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

As an Account Executive, you will be focused on prospecting and closing new opportunities with enterprise customers, while helping to develop the sales culture at Replicant. This opportunity is enormous, as are the ambitions of Replicant – to reinvent customer service in a way that will positively impact customers, agents, and companies with the power of AI and automation.

Responsibilities

  • Prospecting and closing New Annual Recurring Revenue
  • Owning their pipeline from generation to forecasting
  • Working closely with SDRs to find and prospect new leads
  • Moving prospects from new technology education and awareness to closed-won
  • Working with enterprise businesses ($1B+ in revenue)
  • Helping to write the “playbook” instead of just running it

Requirements

  • 5+ years experience as an Account Executive at a SaaS company
  • Strong written, verbal, and presentation skills
  • Results-driven sales mentality with a passion for uncovering what works and what does not
  • Vibrant and energetic attitude with a willingness to perform and get things done
  • Tech-savvy, with an ability to understand complex technology and translate it into customer benefits
  • Love the rapid, unpredictable nature of a tech startup
  • #LI-Remote

What Replicant Offers

  • Remote working environment that respects time zone differences
  • Highly competitive salaries, equity, and for US Employees, a 401(k) plan
  • Top of the line healthcare (medical, vision, and dental)
  • Health and Wellness Perk
  • Equipment Stipend
  • Flexible vacation policy
  • Amazing team trips & offsites where you can find our CEO baking bread for the team
  • Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

  • Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
  • Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
  • Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering...

Skills

Prospecting
Closing
Pipeline Management
Lead Generation
Sales Forecasting
Enterprise SaaS
Communication
Presentation

Replicant

AI-powered customer service solutions provider

About Replicant

Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.

San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Risks

Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.

Differentiation

Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.

Upsides

Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.

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