Engineering Manager, Workflows

Position Overview

Customer.io is seeking a thoughtful and driven Engineering Manager to lead our Workflows team. This role is crucial for shipping ambitious work, fostering team growth, and raising the bar for engineering leadership within the company. You will coach engineers, provide clarity in ambiguous situations, and ensure the team achieves its goals.

About Customer.io

Customer.io is a communication platform used by over 7,500 companies, from startups to global brands, to send billions of emails, push notifications, in-app messages, and SMS daily. We empower teams to send smarter, more relevant messages using real-time behavioral data. Our technology stack includes Go, React, Ember, and AI, enabling us to ship fast and scale with confidence.

What We Value

• Ownership: Following through on commitments, creating clarity, and being motivated by impact. Holding yourself and others accountable for completing work.
• Leaders who drive impact: Inspiring and empowering teams to deliver meaningful customer value, fostering collaboration and growth, and creating an environment for high-impact results.
• Healthy skepticism for "the way things are done": Bringing rigor and creativity, valuing best practices while prioritizing forward motion.

Responsibilities

• Lead the team to deliver real customer value by owning projects end-to-end.
• Foster a culture of knowledge sharing and collaboration to support team growth.
• Make confident decisions in ambiguous situations and drive work forward.
• Partner with other departments to align engineering efforts with customer success.
• Champion AI tools to help the team prototype faster and ship smarter.
• Advocate for the customer perspective in technical decision-making and prioritize solutions that address real user needs.
• Drive impact through others by delegating thoughtfully, coaching intentionally, and creating opportunities for the team to lead work.

Requirements

• 3+ years of experience managing engineers at a SaaS company.
• A track record of driving execution in complex or fast-moving environments.
• Comfort navigating ambiguity and helping teams find focus.
• A strong technical background, capable of participating in architecture conversations and design reviews.
• Experience building high-performing, inclusive, and collaborative teams.

Compensation & Benefits

• Salary: $152,000 - $205,000 USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.
• Benefits:
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • 16 weeks paid parental leave.
  • Unlimited PTO.
  • Stipends for remote work and wellness.
  • Professional development budget.
  • (See full benefits here → [Link to benefits, if available])

Application Instructions & Our Process

Our process is designed to be clear and human, ensuring informed decisions for both candidates and the company.

1. Application: Submit your application, including why you are interested in this role.
2. Recruiter Call (30 mins): A conversation to discuss your aspirations and how we operate.
3. Behavioral & Leadership Interviews (60 mins + 45 mins): Meet with the hiring manager and a people partner to discuss your leadership style, management philosophy, and team support approach.
4. Technical Interview (60 mins): A collaborative system design conversation focused on scaling challenges.
5. Take-Home Assignment: A short retrospective on a project you led as an Engineering Manager.
6. Retrospective Review Call (60 mins): A discussion based on your submitted retrospective.

All final candidates will be asked to complete a background check.

Employment Type:

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Location Type:

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