Engineering Manager at Outreach

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Minimum 12 years of total experience in software development, with strong hands-on experience in fullstack development
Proven experience managing and growing engineering teams (frontend and backend)
Solid understanding of web technologies such as JavaScript/TypeScript, React.js, Node.js, Python, Java, or similar
Experience with modern backend frameworks and building RESTful APIs and/or GraphQL
Strong understanding of cloud platforms (e.g., AWS, GCP, or Azure) and CI/CD practices
Familiarity with Agile methodologies and project management tools (e.g., Jira)
Excellent communication and interpersonal skills with the ability to work across teams and functions
Passion for building scalable systems and mentoring engineering talent
Experience in fast-paced product/startup environments
Experience working with and creating tooling for support ticketing systems, like Zendesk
Experience working with and integrating internal collaboration tools, like Slack and Jira, with support ticketing systems
Familiarity with support processes and operations

Responsibilities

Lead and manage a team of fullstack, backend, and frontend engineers
Drive the design, development, and deployment of scalable web applications and services
Provide technical guidance and mentorship to engineers, helping them grow in their careers
Collaborate closely with support management, product managers, designers, and other stakeholders to translate business requirements into technical solutions
Ensure timely and high-quality delivery of projects through effective planning, code reviews, and continuous improvements
Define and enforce engineering best practices, coding standards, and development workflows
Participate in architecture and design discussions and lead the adoption of modern technologies and tools
Develop an understanding of the support team’s processes and systems to identify opportunities to build tools that enhance TSE efficiency
Integrate the most critical and commonly used tools into an integrated UI that gives TSEs a “single pane of glass” ticket experience
Leverage AI to automate TSE workflows and enhance the customer experience
Build a strong engineering culture based on ownership, collaboration, and innovation
Conduct regular performance evaluations and help in career development planning for team members
Establish OKRs and KPIs for the team and execute rigorously against the strategy to meet objectives and deliver excellent value
Attract and retain a high-performance team by building a strong culture that fosters trust, collaboration, fun and achievement of long-term career goals

Skills

Key technologies and capabilities for this role

Full-Stack DevelopmentFrontend DevelopmentBackend DevelopmentAI IntegrationWorkflow AutomationSystem IntegrationScalable Web ApplicationsMentoringCode ReviewSoftware ArchitectureTechnical LeadershipEngineering Best Practices

Questions & Answers

Common questions about this position

What experience is required for the Engineering Manager role?

Minimum 12 years of total experience in software development is required, with strong hands-on experience in fullstack development and the ability to lead frontend and backend engineers.

What does the team structure look like for this position?

You will lead a team of fullstack, backend, and frontend engineers as part of the Support Leadership Team, working with teams across the Product Development and Engineering organization.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture does Outreach promote for this team?

The culture emphasizes ownership, collaboration, innovation, trust, fun, and achievement of long-term career goals, with a focus on building a high-performance team.

Outreach

Sales engagement platform for B2B clients

About Outreach

Outreach.io offers a sales engagement platform that helps businesses enhance their sales processes through automation of email campaigns, phone calls, and social media interactions. The platform is designed for B2B clients, ranging from small startups to large enterprises, allowing sales teams to track customer interactions and close more deals. Operating on a subscription model, Outreach.io provides various pricing tiers to meet the needs of different clients while ensuring a steady revenue stream. The company stands out by focusing on automation and data-driven insights, making it particularly beneficial for optimizing sales workflows.

Seattle, WashingtonHeadquarters

2014Year Founded

$512.9MTotal Funding

SERIES_GCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.

Risks

Leadership transition with Manny Medina stepping down may cause strategic shifts.

AI Prospecting Agent's public BETA could face user adoption and technical challenges.

Partnership with Harte Hanks may lead to integration challenges affecting effectiveness.

Differentiation

Outreach leverages AI to optimize sales interactions across email, voice, and social.

The platform offers a subscription model with premium add-ons and integrations.

Outreach serves diverse B2B clients, from startups to large enterprises.

Upsides

AI-driven sales tools are projected to increase productivity by 30% by 2025.

The demand for personalized customer experiences is rising, boosting Outreach's relevance.

Remote work trends accelerate the adoption of digital sales tools like Outreach.

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