[Remote] Engineering Manager at Siena AI

Warsaw, Masovian Voivodeship, Poland

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial IntelligenceIndustries

Requirements

Successfully led product-focused engineering teams in high-performing organizations that shipped real impact
Written code at a high level and enjoys getting hands-on
Experience partnering with recruiting teams to drive effective and fair hiring processes
Experience with systems complexity: LLMs, APIs, integrations, data pipelines, or event-driven production

Responsibilities

Build and lead high-velocity teams that ship fast and with polish
Be deeply technical and hands-on; read PRs, write prototypes, and jump into the weeds
Turn raw ideas into working systems
Rally the team through ambiguity, setbacks, and tough customer asks
Drive alignment on the roadmap and become an expert on customer needs
Coach, mentor, and build a team of curious, scrappy, driven engineers
Foster an AI-first culture
Ensure engineering cycles produce real, reliable impact
Translate Siena's vision into execution
Grow engineering talent into leaders

Skills

Key technologies and capabilities for this role

AI PipelinesMulti-Agent OrchestrationTechnical StrategyTeam LeadershipSoftware Development

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What kind of technical skills or experience are required for this role?

The role requires deep technical expertise, particularly in AI pipelines, evals, integrations, and multi-agent orchestration, along with hands-on coding skills to read PRs, write prototypes, and build working systems.

What is the company culture like at Siena AI?

Siena AI has a small, distributed team that punches above its weight, emphasizing outsized impact, leverage, high velocity, fast shipping with polish, and a fun, high-energy environment without burnout.

What does the team structure look like?

The team is small and distributed, with an Engineering Manager leading high-velocity teams focused on AI pipelines, evals, integrations, and multi-agent orchestration.

What makes a strong candidate for this Engineering Manager role?

A strong candidate has a builder's DNA like a founding team member, is deeply technical and hands-on, excels at leading through ambiguity, coaching engineers into leaders, and is obsessed with building agentic systems for customer experience.

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$4.6MTotal Funding

SEEDCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

11-50Employees

Benefits

Remote Work Options

Paid Vacation

Stock Options

Company Equity

Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.

Dependency on external partners like LTVplus for technological advancements.

New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.

The platform integrates seamlessly with existing help desk systems for easy deployment.

Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.

Partnership with LTVplus enhances customer service through empathic AI.

Subscription-based model ensures steady revenue and scalable customer service operations.

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