[Remote] Engineering Manager at Siena AI

Warsaw, Masovian Voivodeship, Poland

Siena AI Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial IntelligenceIndustries

Requirements

  • Successfully led product-focused engineering teams in high-performing organizations that shipped real impact
  • Written code at a high level and enjoys getting hands-on
  • Experience partnering with recruiting teams to drive effective and fair hiring processes
  • Experience with systems complexity: LLMs, APIs, integrations, data pipelines, or event-driven production

Responsibilities

  • Build and lead high-velocity teams that ship fast and with polish
  • Be deeply technical and hands-on; read PRs, write prototypes, and jump into the weeds
  • Turn raw ideas into working systems
  • Rally the team through ambiguity, setbacks, and tough customer asks
  • Drive alignment on the roadmap and become an expert on customer needs
  • Coach, mentor, and build a team of curious, scrappy, driven engineers
  • Foster an AI-first culture
  • Ensure engineering cycles produce real, reliable impact
  • Translate Siena's vision into execution
  • Grow engineering talent into leaders

Skills

AI Pipelines
Multi-Agent Orchestration
Technical Strategy
Team Leadership
Software Development

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

San Francisco, CaliforniaHeadquarters
2023Year Founded
$4.6MTotal Funding
SEEDCompany Stage
Enterprise Software, Cybersecurity, AI & Machine LearningIndustries
11-50Employees

Benefits

Remote Work Options
Paid Vacation
Stock Options
Company Equity
Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.
Dependency on external partners like LTVplus for technological advancements.
New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.
The platform integrates seamlessly with existing help desk systems for easy deployment.
Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.
Partnership with LTVplus enhances customer service through empathic AI.
Subscription-based model ensures steady revenue and scalable customer service operations.

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