Engineer - Technical Services at Fresenius Medical Care

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Complete required technical training and assessments to continually enhance technical proficiency
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management
Utilize technical management systems effectively to ensure accurate and complete data entry
Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable

Responsibilities

Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth
Execute technical tasks assigned by team leadership in a timely and efficient manner
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records

Skills

Key technologies and capabilities for this role

installationrepairmaintenancetechnical supportcustomer relationship managementservice contractsinventory managementCRM softwarefield service reportingtechnical training

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What are the main responsibilities of this role?

Responsibilities include providing on-site technical interventions like installation, training, repair, and maintenance; engaging with customers for support; collaborating with sales teams; completing technical training; achieving service targets; managing inventory; executing tasks; utilizing management systems; and documenting activities.

What skills are needed for this Engineer - Technical Services role?

Key skills include technical proficiency in machinery installation, repair, and maintenance; customer engagement and relationship building; collaboration with sales teams; inventory management; and accurate documentation in CRM and field service reports.

What is the work arrangement or location for this position?

The role involves on-site technical interventions at client sites.

What makes a strong candidate for this role?

A strong candidate would have technical expertise in machinery service, strong customer service skills, ability to collaborate with sales teams, experience managing inventory and service contracts, and proficiency in documentation and CRM systems.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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