Engineer, Field Service at Thermo Fisher Scientific

Siheung, South Korea, South Korea

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, SemiconductorsIndustries

Requirements

University degree in engineering or equivalent combination of education and experience in electronic system problem solving
Approximately 3 - 5 years of hands-on technical experience installing, solving problems, repairing, and calibrating complex analysis tools such as Scanning Electron Microscope (SEM), Focused Ion Beam (FIB) or similar systems
Experience in solving and repairing ultra-high vacuum and high voltage systems (highly desired)
Ability to deal effectively with customers
Fluent in both Korean and English
Excellent interpersonal communication skills
Proven ability to solve complex systems and subsystems down to component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics

Responsibilities

Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide solving and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation
Provide feedback for various reports including identifying and isolating unique problems with system
Act as a subject guide and resource for training

Skills

Key technologies and capabilities for this role

Field ServiceEquipment InstallationPreventive MaintenanceTroubleshootingRepairCustomer TrainingPPEHazardous MaterialsField ReportsSEM Systems

Questions & Answers

Common questions about this position

What is the work location and travel requirement for this role?

The position is based in Icheon, Yongin, Suwon and others, with the office in Giheung, Yongin. It is a field role requiring over 80% field visits and travel, often on short notice, to customer sites.

What education and experience are required for this position?

A university degree in engineering or equivalent combination of education and experience is typically required, along with 3-5 years of hands-on technical experience installing, repairing, and calibrating complex analysis tools like SEM or FIB systems.

What key skills and abilities are needed for the Field Service Engineer role?

Candidates need the ability to deal effectively with customers, fluency in Korean and English, excellent interpersonal communication skills, proven ability to troubleshoot complex systems to component level, and literacy in MS DOS and Windows.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Field Service Engineer position?

Ideal candidates are experienced service engineers with 3-5 years in SEM, FIB, or similar systems, hands-on experience with ultra-high vacuum and high voltage systems, strong customer-facing skills, and bilingual fluency in Korean and English.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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