Engineer 2, Technical Product Sales Support at Comcast

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Bachelor's Degree (preferred; or combination of coursework, experience, or extensive related professional experience)
Relevant Work Experience: 2-5 Years
Skills: Sales Engineering, Sales Process Engineering, Sales Solutions
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary

Responsibilities

Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions
Provides timely, technical support and problem resolution for field service questions
Supports Sales team with product modifications and engineering expertise for custom projects
Assists representatives and customers in evaluating and selecting products
Creates, reviews and executes product test plans and cases, documents test progress and reports results
Recommends products to meet customer needs
Provides specific product and/or technical knowledge, advice and support to Sales Representatives and customers
Works as a collaborative member of the sales team to market and sell the Company's product lines
Provides insight to customers on current network situations
Consistent exercise of independent judgment and discretion in matters of significance
Other duties and responsibilities as assigned
Understand Operating Principles and make them guidelines for work
Own the customer experience
Know products and services, especially digital tools
Win as a team
Be part of the Net Promoter System
Drive results and growth
Support a culture of inclusion
Do what's right for each other, customers, investors, and communities

Skills

technical support

product knowledge

needs analysis

problem resolution

engineering expertise

test plans

network analysis

sales support

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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