Customer Success Manager
SamaFull Time
Entry Level & New Grad
Candidates should have 2-3 years of consulting experience or experience in a Technical Engagement Manager role, along with 1 year of experience at an early-stage tech startup. FP&A experience is preferred, and expertise in Excel/Google Sheets modeling is required. The ideal candidate possesses an ownership mentality, thrives in fast-paced environments, is passionate about customer interaction, and is comfortable working remotely within the Americas.
The Engagement Manager will act as a trusted partner to customers, enhancing their FP&A infrastructure with Aleph and developing lasting, trust-based relationships. They will monitor key usage metrics, identify growth opportunities, and expand Aleph's impact within customer accounts. Additionally, they will shape the product roadmap by bringing customer feedback to the product and engineering teams and advising on future product strategy.
Enhances spreadsheets for financial planning teams
Aleph enhances the financial planning and analysis (FP&A) process by improving the functionality of spreadsheets, which are widely used by finance teams. Instead of replacing Excel with new web-based tools, Aleph integrates advanced features into the familiar spreadsheet environment. This allows finance professionals to continue using a tool they are comfortable with while gaining access to real-time data integration, automated reporting, and collaborative capabilities. Unlike traditional FP&A solutions that require users to learn new systems, Aleph's approach minimizes the learning curve and maximizes productivity. The company operates on a subscription-based model, providing continuous updates and improvements to its software, which helps finance teams streamline their budgeting and forecasting tasks. Aleph's goal is to empower finance teams to work more efficiently and effectively by supercharging the spreadsheets they already rely on.