[Remote] Engagement Manager at SailPoint

Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Identity Management, Financial Services, Government, PharmaceuticalsIndustries

Requirements

Self-directed, highly motivated, and experienced professional
Thrives while overseeing multiple projects and prospective client opportunities
Ability to build and maintain professional working relationships and interact with people at all levels within an organization
Strong leadership, communication, organizational, and problem-solving skills
Ability to balance both team and individual workloads
Exceptional multitasker with the ability to meet and manage moving deadlines
Ability to gauge risks and creatively resolve unexpected issues
Experience in identifying growth areas, evaluating existing best practices, and presenting solutions to everyday problems

Responsibilities

Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
Serve as a point of contact for clients on issues and escalations
Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements
Perform end-to-end project management for customer engagements
Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
Provide strategic updates on client performance to SailPoint Senior Management and regular status updates to account teams and Sales Managers
Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation
Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
Assist direct reports in career development

Skills

Key technologies and capabilities for this role

Project ManagementClient EngagementSalesLeadershipCommunicationProblem SolvingRisk ManagementSaaS DeliveryStakeholder ManagementMultitasking

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What skills are required for the Engagement Manager position?

Required skills include strong leadership, communication, organizational, and problem-solving abilities, along with being an exceptional multitasker capable of managing multiple projects, building relationships, and resolving issues creatively.

What is the company culture like at SailPoint?

SailPoint offers a fun culture with smart people, innovative work, beautiful offices, and a reputation as the company where everyone wants to work, backed by awards.

What does the career progression look like for this role?

In the first two months, you'll shadow projects; by six months, you'll own engagement scoping and team management; and by the end of the first year, you'll manage full customer engagements and lead team growth.

What makes a strong candidate for the Engagement Manager role?

A strong candidate is self-directed, highly motivated, experienced in overseeing multiple projects, excels at building relationships across all organizational levels, and thrives in balancing team and individual workloads while identifying growth areas.

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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