End User Technical Lead (Government) at AT&T

Columbia, Maryland, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Public SectorIndustries

Requirements

Required Clearance: TS/SCI with polygraph
A minimum of ten (10) years of experience as an IT engineer, specializing in the analysis of hardware systems for IT solutions
Bachelor’s degree in Communications Engineering, Computer Engineering, Computer Science, Information Systems, Mathematics, or a related field from an accredited institution (relevant experience may be substituted: five (5) additional years of hardware engineering and testing experience can replace the degree)
Excellent communication, interpersonal, and leadership skills
Ability to work independently with strong problem-solving skills
Good communication and collaboration abilities
Office presence a minimum of 5 days per week (no relocation offered)

Responsibilities

Provide senior level IT hardware engineering analysis and support, focusing on desktop computing architecture for user devices, system configuration, testing, and integration
IT Hardware Engineering Support: preventative and maintenance, deploying and installing hardware, analyzing ticketing trends to propose solutions
Collaboration and Planning: work with OEMs and VARs, prepare hardware specifications based on system requirements, mentor junior engineers
Technical Documentation and Testing: prepare engineering plans, technical design packages, functional and performance test plans, site installation, and test reports
Configuration and Problem Solving: develop standardized configurations and field troubleshooting methods for end user computing devices and peripheral equipment
Management and Leadership: assist in preparation of status reports, organize desktop engineering efforts, provide leadership to junior engineers and systems administrators, occasionally act as End User Services Manager
Innovation and Service Improvement: develop technology insertion plans to introduce new technologies and coordinate service improvement activities across people, processes, and technologies
Work with management to assess hardware specifications and system requirements, develop practical solutions for hardware components (workstations, laptops, monitors, printers, user interface devices)
Prepare functional requirements for hardware purchases, create and manage test plans, address operational hardware issues
Develop installation guides, field test procedures, and troubleshooting guides

Skills

Key technologies and capabilities for this role

IT Hardware EngineeringDesktop ComputingSystem ConfigurationHardware TestingSystem IntegrationTest PlansTroubleshootingInstallation GuidesHardware ProcurementEnd User Support

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

What are the key skills required for this End User Technical Lead role?

The role requires strong problem-solving skills, ability to work independently, good communication and collaboration abilities, along with expertise in IT hardware engineering, system configuration, testing, integration, and technical documentation.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at AT&T Global Public Sector?

AT&T Global Public Sector is dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to shared values, and dedicated to customers’ mission.

What makes a strong candidate for this Senior System Engineer position?

A strong candidate will have senior-level IT hardware engineering experience, the ability to work independently with strong problem-solving, communication, and collaboration skills, plus experience mentoring junior engineers and leading teams.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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