End User Support Specialist at Partnerize

Hamilton, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Reinsurance, InsuranceIndustries

Requirements

Proficient in Windows 11 (physical and virtual) as well as Apple iOS
Strong knowledge of Microsoft 365, Defender, Endpoint Manager (Intune), Zscaler, and Azure Portal
Experience supporting financial applications such as Bloomberg and BlackRock
Skilled in Active Directory administration, remote access, network security, and ITSM platforms like Cherwell and Matrix 42
Familiarity with Microsoft Teams, Polycom, and other conferencing systems
Excellent communication and interpersonal skills, including executive support experience
Strong analytical and problem-solving abilities with a proactive mindset
Highly organized and self-motivated, able to work under pressure and meet deadlines
Effective collaborator across multinational teams with cultural sensitivity
Quick to understand matrixed organizational structures and emerging technologies

Responsibilities

Deliver Level I & II support to end users in Bermuda and other offices, both onsite and remotely
Provide hands-on support, including physical installation of IT equipment like monitors
Maintain a consistent onsite schedule (typically Mon–Thu, 8:30 AM–5:00 PM AST with lunch break; Fridays remote most weeks), with flexibility for occasional early or late issues
Respond to incoming tickets with urgency, independence, and attention to local needs and escalations
Support approximately 50 local users and assist remote users across the Americas as part of a regional team
Triage and escalate issues, documenting troubleshooting steps and resolutions with precision
Maintain accurate IT inventory and update the local knowledge base
Offer light training and guidance to help employees use workplace tools more effectively
Act as the “Face of IT”, bridging communication between end users and internal/external IT service providers
Support local events and rollouts, including video conferences, board meetings, and software deployments
Support other initiatives aligned with IT strategy (lifecycle, security and compliance or technology driven)

Skills

End User Support

Level 1 Support

Level 2 Support

IT Helpdesk

Troubleshooting

Customer Service

Partnerize

Partnership automation for B2B2C brands

About Partnerize

Partnerize provides partnership automation solutions primarily for B2B2C brands in the digital and affiliate marketing sectors. Their platform allows brands to discover, recruit, optimize, and manage partnerships effectively. It operates on a pay-for-outcome model, meaning clients only pay for successful conversions and engagements, which helps brands maximize their marketing return on investment while reducing upfront costs. The platform also includes essential features like payment processing, brand safety, and fraud prevention, making it a comprehensive tool for managing partnerships. Partnerize caters to a wide range of clients, from large enterprises to smaller businesses, assisting them in turning their partnership channels into profit centers. The company earns revenue through subscription fees and performance-based commissions, aligning its success with that of its clients.

Newcastle upon Tyne, United KingdomHeadquarters

2010Year Founded

$85.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Risks

Emerging partnership automation platforms increase competition for Partnerize.

Rapid digital marketing evolution may require significant R&D investment for Partnerize.

Economic downturns could reduce marketing budgets, impacting Partnerize's revenue.

Differentiation

Partnerize offers a pay-for-outcome model, minimizing upfront costs for clients.

The platform includes comprehensive features for payment processing and fraud prevention.

Partnerize's acquisition of BrandVerity enhances its brand safety and compliance capabilities.

Upsides

AI-driven analytics can enhance Partnerize's partner performance optimization capabilities.

The rise of influencer marketing presents expansion opportunities for Partnerize.

Growing data privacy demands align with Partnerize's focus on brand safety and compliance.

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