Operations Technician III
BrightseedSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SoftwareIndustries
Requirements
- Microsoft Windows Certification
- Basic working knowledge of Active Directory, Entra ID
- Basic networking knowledge, DNS, DHCP, VPN
- Capable to solve basic user level calls on Microsoft Windows, Office 365 related issues
- Troubleshoot wired and wireless network related issues
- Fluent in English (Speaking, Writing)
- 2-year relevant working experience
- Knowledge of Microsoft Intune
Responsibilities
- Attending end user level technical calls / following IT ticketing portal
- Installation of Windows OS, and preparing new desktops and laptops ready with standard applications
- Troubleshooting Laptop/desktop hardware issues and software applications on Windows and MacOS
- Coordinating with OEMs/Vendors related to hardware and software issues of Desktops/Laptops/Servers etc
- Software and Hardware Inventory/Asset management
- Configuring MS O365 clients and troubleshoot relevant issues
- Provide end user support, physical and remotely
- Ready to work in 24/7 shifts in hybrid environment
- Preparing daily reports
- Understand and follow SEZ rules and regulations
Skills
Microsoft Windows
Active Directory
Entra ID
DNS
DHCP
VPN
Office 365
Networking
Windows OS
IT Ticketing
ConnectWise
Software platform for IT business management
About ConnectWise
ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.
Tampa, FloridaHeadquarters
1982Year Founded
$569KTotal Funding
SEEDCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees
Benefits
Hybrid Work Options
Remote Work Options
Risks
Leadership transition may lead to strategic shifts or instability.
Increased competition from companies like Liongard could impact market share.
Integration challenges with PowerDMARC and EasyDMARC may affect operations.
Differentiation
ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).
The company integrates with hundreds of vendors, creating a robust ecosystem for users.
ConnectWise fosters a highly engaged community, known as The IT Nation.
Upsides
Growing demand for remote monitoring solutions supports ConnectWise's offerings.
The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.
Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.
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