Employee Relations Specialist at MRI Software

Cleveland, Ohio, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, Software, TechnologyIndustries

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field—or equivalent experience
2–5 years of experience in employee relations & cases, HR generalist work, or benefits administration
Working knowledge of U.S. federal/state and Canadian federal/provincial employment laws
Experience handling sensitive employee matters with discretion and professionalism
Strong communication, relationship-building, and conflict-resolution skills
(Preferred) Professional HR certification (e.g., SHRM-CP/SHRM-SCP, PHR, CHRP/CPHR)
(Preferred) Previous experience supporting a multi-state/province workforce
(Preferred) Experience with benefits vendor management and renewals
Employee advocacy and customer service orientation
Analytical thinking and problem-solving
Sound judgment and ethical decision-making
Ability to manage confidential information
Strong organizational and time-management skills
Ability to collaborate cross-functionally in a remote or hybrid environment

Responsibilities

Serve as a point of contact for employee relations inquiries, providing guidance aligned with company policies and regional employment laws
Conduct, document, and support employee relations investigations, including allegations of misconduct, performance issues, and policy violations
Partner with managers to provide coaching on performance management, conflict resolution, corrective actions, and workplace best practices
Manage & track complex ER cases and ensure timely, consistent, and compliant resolution
Collaborate with HR leadership on policy development, updates, and communication
Support engagement and retention initiatives through issue identification, data and predictive insights
Ensure HR practices align with U.S. (federal and state) and Canadian (federal and provincial) employment regulations
Assist in maintaining and auditing HR documentation, employee files, and policy adherence
Support internal HR audits, reporting requirements, and risk-mitigation initiatives
Contribute to HR process improvements and systems optimization
Oversee day-to-day administration of North American benefits & leave of absence plans, including health, dental, vision, disability, life, retirement/savings plans, wellness programs, and leave programs
Act as primary liaison with insurance carriers, brokers, and third-party administrators
Support employees with Parental/Sick leave claims, ADA accommodations, benefits-related inquiries, life-event changes, and claims escalations
Coordinate annual open enrollment activities, communication plans, and vendor meetings
Assist in evaluating plan performance, renewal proposals, and cost analyses
Ensure compliance with ACA, COBRA, HIPAA, ERISA, FMLA, STD/LTD, provincial health plans, and other relevant regulations

Skills

Key technologies and capabilities for this role

Employee RelationsHR ComplianceInvestigationsPerformance ManagementConflict ResolutionPolicy DevelopmentBenefits AdministrationLeave of AbsenceHR AuditsEmployment LawUS RegulationsCanadian RegulationsHR OperationsRisk MitigationData Analysis

Questions & Answers

Common questions about this position

What experience is required for the Employee Relations Specialist role?

A Bachelor’s degree in Human Resources, Business Administration, or related field—or equivalent experience—is required, along with 2–5 years of experience in employee relations & cases, HR generalist work, or benefits administration, and working knowledge of U.S. federal/state and Canadian federal/provincial employment laws.

What does the role involve in terms of benefits administration?

The role oversees day-to-day administration of North American benefits & leave plans, including health, dental, vision, disability, life, retirement/savings plans, wellness programs, and leave programs, acting as the primary liaison with vendors and supporting employees with inquiries and claims.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Employee Relations Specialist role?

Strong candidates will have a Bachelor’s degree or equivalent, 2–5 years in employee relations, HR generalist, or benefits administration, and working knowledge of U.S. and Canadian employment laws, with experience handling sensitive cases.

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

Land your dream remote job 3x faster with AI

Try Jobo Free